Press Ganey named five recipients of its 2023 human experience achievement awards Feb. 8. 

Overcrowding in hospital emergency departments leads to low patient satisfaction which, in turn, becomes a financial punch in the gut for clinicians, as compensation incentive plans are tied directly to satisfaction scores.

A recent survey from IT company Accenture found that more patients are switching healthcare providers than in previous years, and it identified four attributes patients look for in a provider.

Roughly half of patients are able to correctly remember post-discharge treatment plans and diagnosis details, even though 90 percent of patients say they feel confident in their knowledge of this upon discharge, a study published by The Joint Commission found.

Behavioral flags in electronic health records are designed to to help prevent violence against clinicians, but the flags might also prevent some patients from receiving full care, according to a recent study.

Press Ganey recognized 95 hospitals, health systems, ASCs, medical groups, and other healthcare providers that rate in the 95th percentile for patient experience.

Adrienne Boissy, MD, a practicing neurologist and Cleveland Clinic's former chief experience officer, has been in healthcare for 20 years, but as is the case with so many professionals in the field, COVID-19 reshaped how she viewed the patient experience and her role as a provider. 

As 2023 begins and we reflect on yet another challenging year for patient experience work, the pandemic's lingering effects continue to reverberate in our organizations. What have we accomplished during the year, and what has been learned about the work needed to restore the experience?

Beaufort (S.C.) Memorial Hospital is partnering with Lakeland, Fla.-based supermarket and pharmacy chain Publix to open a fourth telehealth location.

Regardless of the crisis of the moment — be it a crushing nursing shortage or nonstop stream of patients with respiratory illnesses — hospitals that fail to keep a close eye on providing extraordinary patient experience will pay, one way or the other.

Patients referred to specialists who know their primary care physician may get better care, a study published Jan. 3 in JAMA Internal Medicine suggests. 

Fifty-two percent of U.S. patients said healthcare providers dismiss their described symptoms, according to a new MITRE-Harris poll.

Here are the most-read 10 patient experience stories published by Becker's in 2022, listed in order from most to least popular:

Chicago-based CommonSpirit Health is removing dark-colored sodas from its hospital menus — but patients can still order "clear sodas" like Sprite and ginger ale, The News Tribune reported Dec. 15. 

Physicians are more likely to ignore women when they express pain and women wait longer to receive appropriate treatment or do not receive it at all, The Washington Post reported Dec. 13.

Healthcare leaders say that improving the digital patient experience and increasing patient engagement are top priorities.

Only 4 percent of U.S. nursing homes are cited by government inspectors for flouting federal registered nurse staffing level rules, and even fewer face fines for doing so, a USA Today investigation has found.

Remote care tools and programs have been around for years, but the benefits they offer to providers in today's value-based care (VBC) environment are only now becoming apparent.

Health systems and payers have both invested heavily in creating comprehensive networks that deliver high-quality healthcare.

A new study in JAMA suggests patients may be misinterpreting medical terms used by physicians, affecting health outcomes.