HHS is awarding nearly $27 million to improve and expand mental healthcare for children.

Last week, I had the opportunity to speak at the Dreamforce Conference in San Francisco. It was a valuable chance to learn about what organizations are doing across the country to improve the experience for their customers. I shared the journey that NewYork-Presbyterian is on to make our organization more customer- and patient-centric and had the chance to hear what other healthcare organizations are doing. A common theme was that, although customer- centric transformation is built on technology, it is still primarily about people. Even more specifically, it is about changing the way we work to better meet the needs of people – both those we serve as well as our own teams.

People with chronic skin conditions say they've faced increased harassment and stigma amid the monkeypox outbreak, The Washington Post reported Sept. 22.

Research published by NRC Health indicates that, when compared to other services, twice as many people say being treated as a unique person is important in healthcare. Yet only 38 percent say that the personalized healthcare experience they want actually occurs.

$42.7 billion: that’s the annual cost of uncompensated care according to the AHA’s last report[1].  The number has been rising for years, as the payer mix shifts, patients gain more financial  responsibility, and events like the pandemic and inflation stretch already thin budgets. These  complications aren’t going away, but that doesn’t mean that providers don’t have options. In fact,  a combination of best practices and modern technology can help healthcare organizations  optimize processes at each stage of the claim lifecycle – ultimately enhancing the patient  experience and protecting revenue.

Patients who are publicly insured or uninsured are more likely to be treated unfairly in healthcare settings compared to patients with private insurance, according to a report from the Urban Institute with support from the Robert Wood Johnson Foundation. 

Here are seven studies on patient experience that Becker's has covered since Aug. 10: 

When it comes to orthopedic surgery, two of patients’ most important questions are how long their recovery will be and how much pain they will experience. When addressing postoperative pain, physicians today are reluctant to include opioids in pain management protocols and patients are reluctant to take them.

Twenty-eight percent of LGBTQ patients felt stereotyped by their healthcare providers, a poll published Sept. 15 by The 19th found.

The healthcare industry is being challenged to reinvent itself along multiple fronts and to advance its place in the digital-first, customer-centric, socially and environmentally conscious era.

Patients who receive in-person training for online portals are more likely to use them, according to a study from Columbus-based Ohio State University College of Medicine. 

Two hospitals that are part of West Orange, N.J.-based RWJBarnabas Health and Virtua Voorhees Hospital in Voorhees Township, N.J., have adopted a national model focused on shared decision making to improve patient outcomes and experience during the birthing process. 

Only 44 percent of U.S. adults say healthcare is handled well in the nation, according to a Sept. 12 poll from the Associated Press-NORC Center for Public Affairs Research.

Tallahassee-based Florida State University joined ResearchMatch and invites interested persons to participate in the health research process, according to a Sept. 9 news release.

HCAHPS surveys have been around for more than 15 years, yet they still don't poll patients on whether they've experienced discrimination or recieved culturally competent care, Kaiser Health News reported Sept. 8. 

Since their initial rollout in 2019, plan of care visits — which bring nurses and providers to the patient's bedside together — have become characteristic of the way care is delivered and managed across Cleveland Clinic. They've become so beneficial that the system has done away with chasing other experience scores, such as patients' likelihood to recommend. 

A new survey of 272 healthcare executives found that nine out of ten believe a robust patient-facing mobile platform can help them achieve their digital strategy goals.

A new study suggests patients experience more pain and pain-related brain activity when they perceive their physicians as less trustworthy. 

Adolescents are notably active online and have easy access to healthcare information. However, according to a recent study, nearly 41 percent of young adults cannot discern between real and fake healthcare messages online, according to an Aug. 29 analysis published in Frontiers Psychology.

A Novant Health hospital in North Carolina has implemented several new policies to improve emergency department care, including assigning a nurse to check patients' vitals every 30 minutes while waiting in the lobby, local NBC affiliate WECT reported Aug. 24.