A University of Michigan study found that on telemedicine calls, a physician's background impacts how the patient perceives the provider — with most patients preferring a physician office background.

Some hospitals and surgery centers are requesting patients pay in advance for nonemergency procedures and are rescheduling surgeries when payment is not received beforehand, The Wall Street Journal reported May 9.

Tarrytown, N.Y.-based Phelps Hospital won Northwell Health's 13th annual Chef's Challenge.

Patient experience measures are showing early signs of rebounding after falling dramatically amid the pandemic, according to an analysis from The Leapfrog Group.

Tennessee Gov. Bill Lee signed a bill into law that outlines visitation rights for hospital patients, ABC affiliate WKRN reported April 29.

New Hyde Park, N.Y.-based Northwell Health is hosting its 13th annual cooking competition among its hospitals, where hospital chefs will present fine dining dishes to be assessed by a panel of judges.

In a recent Consumer Healthcare Journey Research report by Synchronyi , it was revealed that 52% of survey respondents said they struggle to pay out-of-pocket costs for medical services, and over three-quarters said they would pursue additional medical services if they had ways to pay for them.

Hospitals can improve HCAHPS scores by investing in the nursing work environment, nurse education and staff levels, a recent study found.

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes.

Patients and staff at AdventHealth Celebration (Fla.) enjoy farm-fresh produce everyday at the hospital's cafe and physician lounge. It all comes from a farm operating right on campus, but you probably won't spot it by simply walking around.

By the end of 2028, NewYork-Presbyterian Hospital in New York City plans to incorporate more than 1,300 accessibility enhancements to better accommodate patients with disabilities. 

Since 2022, NYC Health + Hospitals has provided more than 1.2 million plant-based meals to patients, boasting a 90% satisfaction rate among recipients, the New York City-based public health system said March 14. 

Hospital leaders across the U.S. are trying to find creative solutions to reduce boarding in emergency departments, which challenges health systems.  

Patients who are in need of palliative care and extra symptom management as they recover from being critically ill or are nearing end of life can now take advantage of the services at NYC Health + Hosptial's Bellvue location, which opened a new "serenity unit" for this type of care. 

National fights between health systems and payers are rising in intensity and publicity — and patients are caught in the middle, The Wall Street Journal reported March 1. 

U.S. adults have stronger trust and see a lower prevalence of racism in healthcare compared to other industries, according to a KFF survey of more than 6,000 Americans. 

The landscape of technology is evolving at an unprecedented pace. When Facebook arrived on the scene, it reached 100 million users in 4.5 years. Instagram hit that same milestone in half the time. TikTok, nine months. And OpenAI’s ChatGPT rocketed to 100 million users in just 60 days—proving that AI isn't just the stuff of science fiction anymore. It's everywhere. 

Every February, thousands of healthcare leaders from across the country flock to Orlando, FL, for Press Ganey’s annual Human Experience (HX) Conference. Press Ganey is the leader in helping transform the experience of healthcare, marrying technology with data and expertise.

About 1,600 psychiatric hospitals will soon use a feedback survey created by Yale New Haven (Conn.) Health and Yale University and adopted by CMS, according to a Feb. 5 report from Hartford Courant. 

Healthcare professionals understand the power of technology to improve people’s lives. But what if technology could not only treat illness, but also elevate the entire Human Experience of healthcare?