Nick Holekamp, MD, the chief medical officer at Ranken Jordan Pediatric Bridge Hospital in St. Louis, worked with his team to develop a new caregiving role that moved beyond the bedside: Patient play advocates.

New York City-based Mount Sinai is looking to new technology this year to streamline care and enhance the patient experience, according to ​​LeWanza Harris, MD. 

HHS' Office of Civil Rights issued guidance Jan. 25, outlining healthcare organizations' obligations to ensure visitation policies do not discriminate against patients on the basis of race, religion or other protected characteristics. 

A person's health journey isn't a one-stop shop — so don't treat it as such when monitoring patient experience metrics, according to Trinity Health leader Dan Roth, MD. 

Instead of waiting for patients to flag grievances in HCAHPS surveys, RWJBarnabas Health is going straight to the bedside to identify and solve patient experience issues in real time.

During a featured session at Becker's 11th CEO + CFO Roundtable, two leaders from Press Ganey — Darren Dworkin, president and COO, and Patrick Ryan, chairman and CEO — discussed how artificial intelligence is helping to revolutionize the human experience of healthcare. 

Miami Valley Hospital's closet of cold weather items first began in the locker of Cindy Feltner, RN, after noticing patients who lacked warm clothes, the Dayton Daily News reported Jan. 11. 

Patient experience measures declined nationwide in 2022, though some hospitals are showing early signs of improvement.

On Dec. 13, Reading (Pa.) Hospital celebrated Taylor Swift's birthday by distributing about 60 Eras Tour friendship bracelets to families and staff members. 

Hospitals and health systems across the U.S. are prioritizing making improvements to patient experience, particularly as a recent Leapfrog Group survey found that these measures have declined for a second consecutive year.

Contact centers house insights that are integral to patient access and engagement strategies. The interactions and data captured here can guide hospitals and health systems in strengthening patient relationships, evaluating services more effectively and better understanding patients' concerns.

Patient experience measures declined across five categories for the second year in a row, according to The Leapfrog Group's fall safety grades report which evaluates more than 3,000 hospitals nationwide.

Patient experience scores across the U.S. worsened for the second year in a row, though contributing factors may be improving, according to data from The Leapfrog Group's fall safety grades. 

An American Hospital Association survey found 89% of patients were satisfied with their recent experience at hospital systems.

When we think about improving the patient experience, we often think about proven best practices such as nurse leader rounding or post-discharge phone calls. These practices standardize and enhance communication in ways that improve patient perceptions and support better outcomes. Hospitals across America, including my own, use these best practices every day. They are core components of strategies to move the patient experience needle.

Patients and employees at Boise, Idaho-based St. Luke's Health System reported receiving a flood of text alerts from the system Oct. 18. 

Patients today want healthcare encounters to mirror the experiences they have in other sectors, like retail or e-commerce. They are looking for and expect ease, convenience, consistency and transparency. For many reasons, however, hospitals and health systems often find it difficult to meet these rising consumer expectations.

Hospitals should look at patient discharges as a primary place to improve patient experience, Fred Pelzman, MD, medical director of New York City-based Weill Cornell Internal Medicine Associates, said in an opinion piece published Oct. 2 in Medpage Today.

Saint Peter's University Hospital in New Brunswick, N.J., recently launched TeamBirth, a national model that works to improve provider-patient communication in labor and delivery departments. 

Together we are on a mission to revolutionize medicine through gene and cell therapy. The innovations developed by Mass General Brigham researchers and clinicians are helping create a brighter tomorrow.