Eight healthcare organizations were honored Aug. 16 with awards for excellence in patient experience from healthcare data analytics company NRC Health. 

NRC Health has recognized 100 hospitals nationwide with its 2022 Consumer Loyalty Award, the healthcare data firm said Aug. 16. 

To combat a patient experience crisis, health systems have doubled down on the basics and streamlined communication with patients over the last year. 

More than 5,400 healthcare facilities that partner with The Daisy Foundation will have the option to add award nomination information to Press Ganey patient experience surveys, according to an Aug. 15 news release. 

Traumatic injuries should be classified as chronic conditions to improve outcomes and recovery experiences, Juan Herrera-Escobar, MD, and Jeffrey Schneider, MD, wrote Aug. 13 in The New England Journal of Medicine.

Cancer care requires close physical and emotional interactions, but with threats of COVID-19 infection looming, many physicians lost the personal touch to patient care, oncologist Jalal Baig, MD, wrote in an op-ed for The Washington Post. 

Patients and physicians have different views about what constitutes a sinus infection, which could result in communication issues and misdiagnoses, new research suggests. 

As we move through the summer and see third quarter patient survey results begin to come in, it is a good time to take stock of where things are with regard to recovering the patient experience in our organizations. At NewYork-Presbyterian, we have seen a strong rebound in our ratings as the year has unfolded, after a very challenging start in the first quarter.

About one-third of physicians see disparities in LGBTQ+ medical care due to patients' sexual orientation or gender identity, according to a new Medscape report. 

Consumerism is changing how healthcare organizations design the patient experience.  Patients are demanding a digital-first experience that lets them schedule appointments, make payments and check in for visits when it’s convenient for them. 

The burgeoning use of mobile applications, wearable devices and online services over the past decade has put consumers in the driver’s seat. Nearly 9 in 10 Americans own a smartphone, and they’re comfortable using it not only to communicate, but also to shop, bank, work and even research their health conditions.

Many patients diagnosed with human monkeypox virus are facing a large amount of stigma associated with the disease, which must be eliminated, Jason Zucker, MD, an infectious diseases specialist at NewYork-Presbyterian/Columbia University Irving Medical Center in New York City, said during an Aug. 5 media briefing.

Winston-Salem, N.C.-based Novant Health selected Kim Henderson, senior vice president and chief of staff to the CEO, to also serve as the system's enterprise patient experience officer, it said in an email to Becker's Aug. 2.

Tampa (Fla.) General Hospital is using AI to streamline patient navigation to accelerate the way it admits, moves and discharges patients.

In today's highly competitive environment, hospitals must go above and beyond to provide an exceptional patient experience — but patient experience cannot be viewed in isolation.

It is a tough balancing act to improve healthcare affordability in a way that enhances both patients' financial experiences and providers' collections on outstanding patient bills.

Improving the patient experience doesn't have to come at the cost of clinician well-being. There's a way to prioritize both, two physicians wrote in a July 18 article in Harvard Business Review.

In the middle of a patient experience crisis, the logical assumption for a health system that gives patients the opportunity to request a refund is that those expenses will skyrocket. Geisinger has seen the opposite, with patient refunds on the decline in recent years. 

Patients and their caregivers with limited knowledge of English are less likely to speak up to healthcare providers and ask questions, according to a June 13 study published in JAMA Network Open.

Mercy Health-Lourdes Hospital is providing gas cards to patients with cancer to help them avoid disruptions to their treatment plans.