Tacoma, Wash.-based MultiCare Health System succeeded in increasing patient acquisitions through its telehealth program, according to an analysis by the health system and its virtual care provider Zipnosis.
MultiCare Health System and Zipnosis tapped healthcare analytics firm Carrot Health to conduct the study, which identified and followed 304 telehealth users who had not received in-person care at MultiCare Health System for at least two years prior to their remote visit on MultiCare Virtual Care — an online diagnosis and treatment service for common conditions.
The study focused on an asynchronous telehealth component powered by Zipnosis, which enables patients in Washington to complete online interviews, which are later reviewed by MultiCare Health System providers.
More than one-third of the studied telehealth users — 34.2 percent — received in-person care at a MultiCare Health System facility within 12 months of their virtual visit. The new patients resulted in roughly $2,300 new gross charges per converted patient, according to the study.
To access the full study, click here.