Epic's roadmap for 2025 focuses on advancing clinician efficiency, enhancing patient empowerment and optimizing operational efficiency.
Becker's asked the EHR vendor what the company's top priorities for 2025 are. Here's a detailed overview:
Enhancing clinician efficiency and wellbeing
Epic said it aims to transform clinician workflows by integrating advanced technologies into everyday practices.
- Ambient listening and workflow automation: The company plans to augment ambient listening workflows by suggesting orders, diagnoses, and level of service codes based on clinician-patient conversations, reducing administrative burdens.
- Conversational search: Epic's systems will allow clinicians to ask natural-language queries like, "Has the patient received a flu shot yet?" and instantly retrieve relevant information.
- Precision nursing workloads: A new application for staff scheduling in Epic will help balance nursing workloads with precision staffing.
Empowering patients
Epic said it will continue to prioritize patient engagement and self-management by introducing tools designed to simplify healthcare interactions.
- Interactive care journeys: Patients undergoing complex treatments, such as transplants and cancer care, will be guided through their care journeys via interactive tools in MyChart.
- Modernized communication channels: Patients will have access to more convenient communication options with their health systems, including text messaging, email, and live chat.
- Virtual assistance: An integrated virtual assistant in MyChart will help patients find billing information, reset passwords, and complete self-triage, streamlining their healthcare experience.
Optimizing operational efficiency and revenue cycle management
Epic said it is investing in solutions to reduce costs and automate critical processes.
- Intelligent scheduling: Tools for optimizing operating rooms, infusion centers, and staffing will improve resource utilization.
- AI-driven revenue cycle enhancements: Epic will introduce features that simplify prior authorizations, improve coding accuracy, and accelerate insurance appeals, ensuring timely payments for providers.
- Patient-facing billing AI: A new AI-powered billing agent will ease workloads for customer service staff while helping patients navigate billing queries.
Advancing medical innovation
Epic's initiatives to advance medicine in 2025 focus on expanding data-driven insights and enabling personalized care.
- Powered by Cosmos: Epic plans to expand functionalities such as problem-specific growth charts, antibiotic resistance data, and Diagnosis Advisor. Additionally, the rollout of Best Care Choices for My Patient will reach more organizations, according to the company.
- Health Grid growth: Epic is enhancing its Health Grid by integrating continuous glucose monitoring and common labs on Aura, as well as developing a platform to automate collaborations with specialty society registries.
- Personalized medicine: The company said it will support actionable decision-making and treatments based on patients' genetic variants.