Almost Half of Hospital Employees Discontented With Their Job

Forty-five percent of surveyed hospital employees consider themselves "distanced from or discontent with their current work," according a release by Press Ganey Associates.

The release refers to a Press Ganey report examining the hospital-survey company's data on more than 235,000 employees at nearly 400 U.S. hospitals.

Here are some key findings.

• Employees working closest to patient care are the least likely to feel satisfied and engaged with their organization.
• Younger employees are the least satisfied. They have higher desires for recognition, inclusion in decisions and communication with hospital administration.
• Employee satisfaction is strongly related to patient satisfaction.

How can hospitals improve? Press Ganey said employee satisfaction at a suburban Detroit rose 5.4 points on its survey after the hospital made the following changes:

• Establishing hospital-wide communication, with c-suite attending department meetings to learn of the challenges facing managers and employees first-hand.
• Using the hospital intranet site to help employees and physicians recognize one another for exceptional work.
• Hosting employee events to build team spirit.

Read the Press Ganey press release on employee satisfaction.

Read the Press Ganey report on employee satisfaction (pdf).

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