In this episode, we are joined by John Talaga, EVP & GM Healthcare at Flywire, and David King, CTO of Flywire, to discuss the evolution of IT leadership in healthcare over the last five years, how IT leaders are partnering with revenue cycle teams and technology vendors, and a lot more. This episode is sponsored by Flywire.
Summary
The Evolution of IT Leadership in Healthcare
In this episode, we are joined by John Talaga, EVP & GM Healthcare at Flywire, and David King, CTO of Flywire, to discuss the evolution of IT leadership in healthcare over the last five years, how IT leaders are partnering with revenue cycle teams and technology vendors, and a lot more. This episode is sponsored by Flywire.
Increased Patient Responsibility
IT leadership roles have evolved in healthcare due to the increase in patient responsibility and the demand for financial leaders to increase collections. This requires IT leaders to source, evaluate and implement new technologies that meet consumer demands and ensure data security.
Partnering with Revenue Cycle Teams
Additionally, IT leaders must partner with revenue cycle teams to understand patient needs and model behavior to optimize the patient experience. By working together, IT and revenue cycle teams can optimize billing and payment processes to reduce patient confusion and increase collections.
Investing in Payment Security Protocols
Lastly, IT leaders should invest in payment security protocols such as PCI DSS to protect healthcare systems from potential attacks. Healthcare organizations are a prime target for cyber criminals due to their wealth of patient data. By implementing strong security protocols, IT leaders can help protect patient data and prevent data breaches.
Using Flywire to Streamline Operations
Flywire is a great tool for healthcare IT teams dealing with staffing issues. It helps automate tasks and relieve the administrative burden. It also keeps up with security trends and regulations so providers remain compliant. Additionally, providers should look to outsource tasks and provide clear career paths and training to their core staff.
By partnering with revenue cycle teams, investing in payment security protocols, and utilizing tools like Flywire, IT leaders can streamline operations and improve the patient experience in healthcare.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 03/30/2023 and can be listened here.
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