This episode features Stephen Meth, Chief Experience Officer at Nuvance Health. Here, he discusses his transition from working in a medical malpractice firm to working at health systems, his focus on building loyalty for patients, his work in a patient empowerment lecture series, and more.
Summary
Stephen Meth: Nuvance Health's Chief Experience Officer
Stephen Meth, the Chief Experience Officer at Nuvance Health, speaks about his journey from working at a medical malpractice plaintiff firm to managing health systems. In his current role, Meth focuses on building patient loyalty by providing top-quality services.
Building Strong Relationships through Communication
Meth believes in building relationship-centered care by focusing on communication. He monitors the patient experience by using simulation centers, shadow coaching, and post-discharge phone calls. He believes in tracking and measuring data to improve outpatient radiology, medical practices, and outpatient surgery.
Patient Empowerment
Meth is also excited about two projects he’s working on. The first involves creating a patient empowerment lecture series that is open for all community members. Meth is also interested in automating the hospital to primary care provider transition process so that patients can have a follow-up appointment before leaving the hospital.
Career Path
Stephen Meth’s career experience includes working at a medical malpractice plaintiff firm, academic healthcare, and for-profit multi-state systems. With his vast experience in the medical field, he brings extensive knowledge to Nuvance Health.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 09/26/2022 and can be listened here.
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