This episode features Shannon Fernandez, Vice President of Billing, Yakima Valley Farm Workers Clinic. Here, she discusses her focus on challenges surrounding workforce shortages & access to staff education, the importance of having a culture that encourages creativity, and more.
Summary
Vice President of Billing at Yakima Valley Farm Workers Clinic Talks Workforce Shortages and Staff Education
Shannon Fernandez, Vice President of Billing at Yakima Valley Farm Workers Clinic, recently appeared on an episode of a healthcare podcast to discuss her focus on challenges surrounding workforce shortages and access to staff education, the importance of having a culture that encourages creativity, and more.
25 Years of Healthcare Finance Experience
With 25 years of experience in healthcare finance, Shannon Fernandez believes that those who work closer with operations tend to be more successful. She stresses the importance of taking time to understand how operations work and how to best support them. Currently, Fernandez is working on workflow improvements, staff education, and creating a culture that allows for creativity and the opportunity to make mistakes and learn from them. She is also excited about the opportunities for staff development, leadership development, and process improvement with the arrival of a new CEO.
Improving Efficiency in Billing and Collecting Processes
During the podcast episode, Shannon Fernandez discussed ways to improve efficiency in billing and collecting processes so staff can spend more time providing excellent customer service to patients.
The Importance of Having a Culture that Encourages Creativity
Fernandez stressed the need for a culture that values creativity and innovation. She believes that teams can come up with out-of-the-box ideas that solve complex problems. By allowing staff to make mistakes and learn from them, Yakima Valley Farm Workers Clinic can continue to improve its services and patient care.
Conclusion
Shannon Fernandez, Vice President of Billing at Yakima Valley Farm Workers Clinic, shared valuable insights on workforce shortages, staff education, and creating a culture that encourages innovation. Her focus on efficiency in billing and collecting processes reinforces her commitment to providing the best possible patient care at Yakima Valley Farm Workers Clinic.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 11/21/2022 and can be listened here.
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