In this episode Rachel Sossoman, President and CEO of Mercy Urgent Care, discusses her experience outside of healthcare & how that shapes her perspective as a leader, growth strategy for the next year, the most exciting and impactive initiative she's working on right now, and more.
Summary
Rachel Sossoman Talks Leadership and Growth Strategy for Mercy Urgent Care
A Non-Traditional Perspective
Rachel Sossoman, President and CEO of Mercy Urgent Care, discusses her non-traditional background outside of healthcare and how it helps shape her perspective as a leader. She believes that there is opportunity in every adversity, and this belief guides her team at Mercy Urgent Care.
Adapting During COVID-19
During the COVID-19 pandemic, Mercy Urgent Care pivoted to create digital touchpoints with patients and streamline their testing process. They also underwent a "rebirth" within the leadership team, questioning who they could serve and how quickly they could respond to changing needs. This resulted in the launch of multiple new service lines within just six months.
The Importance of Agility and Transformation
Rachel Sossoman emphasizes the importance of healthcare executives developing internal capabilities that allow their organizations to be agile and transformative. Adapting to the rapidly changing landscape of healthcare is crucial for success, and leadership that is willing to take risks and make changes is essential.
Growth Strategy and Exciting Initiatives
In addition to discussing her perspective on leadership and the importance of agility, Rachel Sossoman also shares Mercy Urgent Care's growth strategy for the upcoming year. She mentions the most exciting and impactful initiative they are currently working on and provides insights into what she believes sets Mercy Urgent Care apart from other healthcare providers.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 04/07/2023 and can be listened here.
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