This episode features Luke Rockenbach, Group Vice President & Chief Transformation Officer at Providence. Here, he discusses leveraging technology in a way that allows providers to work at the top of their licensure while avoiding burnout, advice for emerging leaders, how he utilizes his accounting experience in revenue cycle management, and more.
Summary
Leveraging Technology to Reduce Burnout in Healthcare: An Interview with Luke Rockenbach
Meet Luke Rockenbach, Chief Transformation Officer at Providence Healthcare
Luke Rockenbach has been with Providence Healthcare for over two decades and currently serves as the Vice President and Chief Transformation Officer of Revenue Cycle. With his extensive background in accounting, Luke has been instrumental in reshaping the revenue cycle process in a way that prioritizes care for vulnerable members of the community.
Leveraging Technology to Reduce Burnout and Increase Capacity
In an interview, Luke talked about how technology can be used to reduce burnout and increase capacity in healthcare. By implementing machine learning and advanced coding techniques, providers can work at the top of their licensure while reducing patient friction. This not only leads to better outcomes for patients but also helps to prevent burnout among healthcare providers.
The Importance of Gaining a Variety of Experiences
As someone who has worked in healthcare for over twenty years, Luke understands the importance of gaining a variety of experiences. He believes that healthcare leaders should focus on obtaining experiences in fields such as engineering and nursing to help them solve challenging problems. By constantly searching for what "good" looks like and testing new things, healthcare providers can continue to improve and provide better care to their patients.
Advice for Emerging Leaders
When asked for advice for emerging healthcare leaders, Luke emphasized the importance of always focusing on the patient. He shared that leaders should constantly ask themselves, "What can I do to make this better for the patient?" By keeping the patient at the center of everything they do, emerging leaders can continue to improve and innovate in their roles.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 10/09/2022 and can be listened here.
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