This episode features Jen Timmerman, Division Director of Revenue Cycle at CHI Health. Here, she discusses her background, her focus on moving forward after the end of the COVID-19 Public Health Emergency, where she sees the best opportunities for growth in the future, and more.
Summary
Interview with Jen Timmerman, Division Director of Revenue Cycle at CHI Health
Jen Timmerman: Background and Focus on Moving Forward After COVID-19
For the last 15 years, Jen Timmerman has been in healthcare revenue cycle, and is currently the division director of Revenue Cycle at CHI Health. She is passionate about the impact her work can have on patients and their communities, and is focusing on the changes that will come with the end of the COVID-19 Public Health Emergency.
Jen is particularly interested in understanding how the end of the Public Health Emergency will affect reimbursement and telehealth services. She believes that the key to success will be a mix of human interaction and AI, and is looking to optimize workflows using AI and automation to help reduce the staffing shortage that they are facing.
The Future of Revenue Cycle Professionals
Jen is also looking to create a next generation of revenue cycle professionals by offering educational opportunities, creating well-rounded individuals, and giving them opportunities to grow and advance. She believes that leaders of the future need to have the right attitude, be well-rounded and understand all aspects of the patient experience.
In addition, future leaders should have an understanding of finance and be able to bridge the gap between revenue cycle, operations, finance, providers and patients. Building relationships and taking feedback are also important for success.
The Best Opportunities for Growth in the Future
Jen sees some of the best opportunities for growth in the future of revenue cycle in the areas of telehealth, automation, and AI. She believes that telehealth will continue to play a significant role in the delivery of healthcare services, as it has become a vital tool during the COVID-19 pandemic.
Automation and AI will also be essential for improving processes and reducing staffing shortages. Jen believes that the right mix of human interaction and AI will be key to success, and is looking to optimize workflows using AI and automation in order to achieve this.
Conclusion
Overall, Jen Timmerman is an advocate for revenue cycle professionals and is dedicated to preparing them for the future. She sees opportunities for growth in telehealth, automation, and AI, and is focused on optimizing workflows to reduce staffing shortages. Through educational opportunities and creating well-rounded individuals, she hopes to build a next generation of leaders who can bridge the gap between revenue cycle, operations, finance, providers and patients.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 04/15/2023 and can be listened here.
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