This episode features Dr. Matthew Harinstein, Senior Vice President, Chief Operating Officer, Associate Chief Medical Officer at UPMC International, UPMC Health Plan. Here, he discusses his & UPMC’s focus on patient experience, challenges surrounding implementing healthcare in different countries internationally, how UPMC is looking at growth going forward, and more.
Summary
UPMC Health Plan Focuses on Patient Experience with Dr. Matthew Harinstein
Dr. Matthew Harinstein, Senior Vice President and COO at UPMC Health Plan, recently discussed UPMC's focus on patient experience, challenges of implementing healthcare internationally, growth strategies, and more.
UPMC's Focus on Patient Experience
Dr. Harinstein is committed to expanding service lines and ensuring that patients have the best possible experience at UPMC facilities. He has implemented the "UPMC Experience" program to improve patient outcomes and satisfaction.
Challenges of Implementing Healthcare Internationally
UPMC has three hospitals in Ireland and is exploring ways to expand its service lines through preventive care and population health. The organization is focused on innovative partnerships, education, and its Global Care program, which seeks to bring care closer to the patient. UPMC is looking to expand further into Europe and other regions.
UPMC's Growth Strategies
UPMC is a large payer-provider organization with over 40 hospitals in the US and abroad. The organization has the expertise and experience to offer international patients top-quality care. Dr. Harinstein says that continued growth will require a lot of work but believes that UPMC is well-positioned for success.
Conclusion
Dr. Harinstein's interview highlights UPMC's commitment to providing top-quality healthcare and improving the patient experience. With its focus on innovation, education, and partnerships, UPMC is poised for continued growth and expansion both domestically and internationally.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 12/28/2022 and can be listened here.
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