This episode features Dr. Cliff Megerian, Chief Executive Officer at University Hospitals Health System. Here, he discusses his background & what led him into his current leadership role, the significance of digital transformation, how his organization is recruiting & retaining workforce, and more.
Summary
Dr. Cliff Megerian Discusses Digital Transformation and Workforce Retention at University Hospitals Health System
Background and Digital Transformation
Dr. Cliff Megerian, Chief Executive Officer at University Hospitals Health System, started his career as a physician and now leads the healthcare system in providing the most advanced tools to make it easy for patients to seek care. In his most recent podcast episode, he discusses the significance of the digital transformation in healthcare and how his organization is utilizing artificial intelligence technologies and predictive patient care to improve the healthcare system.
Workforce Retention
University Hospitals Health System is facing workforce shortages, but Dr. Megerian shared that they have several initiatives in place to retain the workers they have, increase their pipeline, and create a diverse team of professionals with different levels of certification. They engage with their workers in unique ways such as executive rounding, book clubs, and a Value Ideas Prizes Competition. They also recognize employees for excellence in service and leadership through their Kindness Matters Program.
Culture and Patient Experience
The organization measures success by looking at job fill rates, turnover rate, agency count and spend. Dr. Megerian discussed their goal for the next two to three years, which is to combine their four major differentiators: being an organization whose brand of care is kindness and compassion, being a value maximizer, being a leader in scientific discovery, and being a partner with all of their communities. They provide excellent care through their Centers of Excellence, which have created bundles and carve outs for different healthcare venues. Additionally, they are focusing on preventive care and growing their cancer center, heart and vascular surgery programs, and sports medicine with the Cleveland Browns.
Innovation and Awards
University Hospitals Health System has recruited and retained many clinical and research superstars. They have won awards for their innovation culture, online reputation, and ethical business practices.
Dr. Cliff Megerian's leadership has driven the University Hospitals Health System to new heights in digital transformation, workforce retention, and patient experience. By utilizing artificial intelligence technologies, creating unique engagement opportunities for their workforce, and focusing on innovation, the organization is a leader in the healthcare industry.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 05/06/2023 and can be listened here.
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