Tune into this episode with the Director of Dental RCM Products at Change, Colleen Ayala. Colleen talks about industry challenges around electronic eligibility verification, impact from the No Surprises Act, some best practices around benefit estimation, and more! This episode is sponsored by Change Healthcare
Summary
Tune into the Latest Episode with Director of Dental RCM Products, Colleen Ayala, to Learn about Electronic Eligibility Verification and Best Practices!
Introduction
Are you struggling with the electronic adoption of eligibility verification in the dental industry? Do you want to learn about the impacts of the No Surprises Act and some best practices around benefit estimation? Then tune into the latest episode with the Director of Dental RCM Products at Change Healthcare, Colleen Ayala!
About Colleen Ayala
Colleen Ayala is a seasoned professional with almost 20 years of experience in field operations and central billing support functions. She has expertise in the field of electronic eligibility and verification in the dental industry. In this episode, Colleen discusses the challenges and impacts of electronic adoption of eligibility verification, key stakeholders in the eligibility space, and the impact of the No Surprises Act.
Best Practices for Benefit Estimation
Colleen also shares some valuable best practices around benefit estimation. These include having a strategy in place, checking eligibility early and often, and engaging in some type of electronic eligibility practice. She emphasizes the importance of using electronic eligibility to fill gaps in information and suggests investing in technology solutions or looking at raw data sets to identify trends and avoid repeating processes.
Be an Agent of Change
To be an agent of change in the dental industry, Colleen recommends filing complaints with CMS when responses are out of compliance and engaging with standards organizations like EMETT and ADA X12 to develop best practices. By working together and sharing knowledge, we can improve the electronic adoption of eligibility verification and benefit estimation in the dental industry.
Don't miss this insightful episode sponsored by Change Healthcare. Tune in now!
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 09/01/2022 and can be listened here.
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