This episode features Brad Kruger, System Vice President - Patient Experience & Global/Executive Health at Advocate Aurora Health. Here, he discusses his work overseeing patient feedback particularly for communities of color, and more.
Summary
Brad Krueger Discusses Improving Patient Feedback for Communities of Color
In a recent episode, Brad Krueger, System Vice President of Patient Experience and Global and Executive Health at Advocate Aurora Health, discussed their efforts in utilizing patient feedback to transform care, especially for patients of color.
Electronic Surveys Boost Response Rates
Advocate Aurora has implemented a short electronic survey for patients who don't receive a paper survey, resulting in a 300% increase in responses from patients of color. This has helped the organization better understand the needs and experiences of these patients.
Artificial Intelligence to Flag Potential Harm
The healthcare provider has also implemented artificial intelligence to quickly flag any potential harm and make interventions as soon as possible. This helps ensure patient safety and prevent adverse events.
Using Feedback to Improve Maternal Care for Black African American Mothers
By listening to patients and their support teams, Advocate Aurora is using qualitative feedback to find patterns that can be translated into actionable insights. This includes improving maternal care for Black African American mothers, where building respect and trust is crucial. Patients are encouraged to fill out surveys when they visit their primary care physicians.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 11/12/2022 and can be listened here.
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