Presbyterian Healthcare Services in Albuquerque, N.M., ranked highest in the country for nurse organizational support, an MIT Sloan Management Review report found.
The "Nursing Satisfaction Index" shows how nurses at 200 of the largest healthcare employers in the U.S. rate the employee experience. The index is based on an analysis of 150,000 Glassdoor reviews written by nurses working at hospitals and health systems, staffing agencies and other healthcare organizations since the start of the COVID-19 pandemic through June 2023. Each review was evaluated for 200 topics and whether nurses spoke positively or negatively about the topics, which were ultimately clustered into about two dozen broader themes.
Of those, compensation, workload, toxic culture and organizational support emerged as the most important factors in shaping nurses' overall job satisfaction. Employers' scores are expressed as a standard deviation above or below the average for all 200 employers. Hospitals and health systems were rated on a five-point scale. Systems that received negative scores are represented below in parentheses.
Below are the scores for organizational support for nurses at 146 hospitals and health systems:
Presbyterian Healthcare Services in Albuquerque, N.M. — 2.0
Loma Linda (Calif.) University Health — 1.9
Sharp Healthcare in San Diego — 1.8
Stanford Health Care in Palo Alto Calif. — 1.7
Main Line Health in Philadelphia — 1.6
Adventist Health in Roseville, Calif. — 1.3
Northside Hospital in Atlanta — 1.3
PIH Health in Whittier, Calif. — 1.2
Sutter Health in Sacramento, Calif. — 1.2
Tampa (Fla.) General Hospital — 1.1
The University of Kansas Health System in Kansas City — 1.1
HonorHealth in Scottsdale, Ariz. — 1.1
MultiCare Health System in Tacoma, Wash. — 1.1
UAB Medicine in Birmingham, Ala. — 1.0
Rush University Medical Center in Chicago — 1.0
Memorial Healthcare System in Hollywood, Fla. — 0.9
Baptist Health South Florida in Coral Gables, Fla. — 0.9
University of California Health in Oakland, Calif. — 0.9
Houston Methodist — 0.9
University of Utah Hospitals and Clinics in Salt Lake City — 0.8
Scripps Health in San Diego — 0.8
OhioHealth in Columbus — 0.8
Mass General Brigham in Boston — 0.7
Riverside Health System in Newport News, Va. — 0.7
NorthShore University HealthSystem in Evanston, Ill. — 0.6
UCHealth in Denver — 0.6
Cedars-Sinai in Los Angeles — 0.6
Sarasota (Fla.) Memorial Health Care System — 0.6
Community Health Network in Indianapolis — 0.6
Inova in Falls Church, Va. — 0.5
Providence Swedish (Providence) in Seattle — 0.5
University of Texas Health System in Houston — 0.5
Baylor Scott & White Health in Dallas — 0.5
Northwell Health in New Hyde Park, N.Y. — 0.5
St. Luke's University Health Network in Bethlehem, Pa. — 0.4
Carilion Clinic in Roanoke, Va. — 0.4
Yale New Haven (Conn.) Health System — 0.4
Saint Luke's Health System in St. Louis — 0.4
Baptist Health in Louisville, Ky. — 0.4
Texas Health Resources in Arlington — 0.4
WakeMed Health and Hospitals in Raleigh, N.C. — 0.4
Montefiore Einstein in New York City — 0.4
Michigan Medicine in Ann Arbor — 0.4
Sanford Health in Sioux Falls, S.D. — 0.3
University of Maryland Medical Center in Baltimore — 0.3
Texas Children's Hospital in Houston — 0.3
MedStar Health in Columbia, Md. — 0.3
MaineHealth in Portland — 0.3
University Hospitals in Cleveland — 0.3
HealthPartners in Bloomington, Minn. — 0.3
UNC Health in Chapel Hill, N.C. — 0.2
BayCare Health System in Tampa, Fla. — 0.2
Memorial Sloan Kettering Cancer Center in New York City — 0.2
Prime Healthcare Services in Ontario, Calif. — 0.1
Memorial Hermann Health System in Houston — 0.1
Military Health System in Falls Church, Va. — 0.1
Methodist Health System in Dallas — 0.1
Emory Healthcare in Atlanta — 0.1
UnityPoint Health in Des Moines, Iowa — 0.1
AdventHealth in Altamonte Springs, Fla. — 0.1
ChristianaCare in Newark, Del. — 0.1
NYU Langone Health in New York City — 0.1
The Johns Hopkins Health System in Baltimore — 0.0
L.A. County Department of Health Services in Los Angeles — 0.0
Denver Health — 0.0
Vanderbilt University Medical Center in Nashville, Tenn. — 0.0
Methodist Le Bonheur Healthcare in Memphis, Tenn. — 0.0
Beth Israel Lahey Health in Cambridge, Mass. — 0.0
Henry Ford Health in Detroit — 0.0
Legacy Health in Portland, Ore. — 0.0
PeaceHealth in Vancouver, Wash. — 0.0
Ochsner Health in New Orleans — (0.1)
Northwestern Medicine in Chicago — (0.1)
University of Florida Health in Gainesville — (0.1)
Lee Health in Fort Myers, Fla. — (0.1)
West Virginia University Health System in Morgantown — (0.1)
Wellstar Health System in Marietta, Ga. — (0.1)
Penn Medicine in Philadelphia — (0.1)
Atlantic Health System in Morris Plains, N.J. — (0.1)
Albany (N.Y.) Medical Center — (0.2)
Parkland Health and Hospital System in Dallas — (0.2)
St. Luke's Health System in Boise, Idaho — (0.2)
Bon Secours Mercy Health in Cincinnati — (0.2)
OSF HealthCare in Peoria, Ill. — (0.2)
Sentara Health in Norfolk, Va. — (0.2)
Advocate Aurora Health in Downers Grove, Ill. — (0.2)
Novant Health in Winston-Salem, N.C. — (0.2)
CommonSpirit Health in Chicago — (0.2)
NewYork-Presbyterian Healthcare in New York City — (0.2)
Community Health Systems in Franklin, Tenn. — (0.3)
Ascension in St. Louis — (0.3)
Mayo Clinic in Rochester, Minn. — (0.3)
Norton Healthcare in Louisville, Ky. — (0.3)
RWJBarnabas Health in West Orange, N.J. — (0.3)
Hackensack Meridian Health in Edison, N.J. — (0.3)
Froedtert Health in Milwaukee, Wis. — (0.4)
Jefferson Health in Philadelphia — (0.4)
U.S. Department of Veterans Affairs in Washington, D.C. — (0.5)
Duke University Health System in Durham, N.C. — (0.5)
Renown Health in Reno, Nev. — (0.5)
Providence Swedish (Swedish) in Seattle — (0.5)
Trinity Health in Livonia, Mich. — (0.5)
Piedmont Healthcare in Atlanta — (0.5)
Kettering Health in Dayton, Ohio — (0.5)
Kaiser Permanente in Oakland, Calif. — (0.5)
Lifepoint Health in Brentwood, Tenn. — (0.5)
Intermountain Health in Salt Lake City — (0.6)
M Health Fairview in Minneapolis — (0.6)
HCA Healthcare in Nashville, Tenn. — (0.7)
NYC Health + Hospitals in New York City — (0.7)
Orlando (Fla.) Health — (0.7)
Cleveland Clinic — (0.7)
Corewell Health in Grand Rapids, Mich. — (0.7)
DaVita in Denver — (0.8)
Fresenius in Waltham, Mass. — (0.8)
Huntsville (Ala.) Hospital — (0.8)
Banner Health in Phoenix — (0.8)
UW Medicine in Seattle — (0.8)
SSM Health in St. Louis — (0.8)
Tenet Healthcare in Dallas — (0.9)
MUSC Health in Charleston, S.C. — (0.9)
University of Rochester (N.Y.) Medical Center — (0.9)
Hartford (Conn.) HealthCare — (0.9)
UChicago Medicine — (0.9)
Franciscan Health in Mishawaka, Ind. — (1.0)
Lehigh Valley Health Network in Allentown, Pa. — (1.0)
SUNY Health in Albany, N.Y. — (1.1)
BJC HealthCare in St. Louis — (1.1)
Prisma Health in Greenville, S.C. — (1.1)
Mount Sinai Health System in New York City — (1.1)
Ballad Health in Johnson City, Tenn. — (1.2)
Christus Health in Irving, Texas — (1.2)
ProMedica in Toledo, Ohio — (1.2)
Steward Health Care in Dallas — (1.3)
Cone Health in Greensboro, N.C. — (1.3)
Allina Health in Minneapolis — (1.3)
Universal Health Services in King of Prussia, Pa. — (1.4)
Cape Fear Valley Health System in Fayetteville, N.C. — (1.4)
ECU Health in Greenville, N.C. — (1.4)
McLaren Health Care in Grand Blanc, Mich. — (1.5)
Indiana University Health in Indianapolis — (1.5)
Baptist Memorial Health Care in Memphis, Tenn. — (1.5)
Integris Health in Oklahoma City — (1.6)
University of Pittsburgh Medical Center — (1.6)
Lifespan Health System in Providence, R.I. — (1.6)
Geisinger in Danville, Pa. — (1.6)