HHS is in the process of hand-matching individuals to insurance companies to remedy thousands of flawed enrollment transmissions from HealthCare.gov to health insurers, according to a report from The Hill.
Yesterday, HHS Secretary Kathleen Sebelius told the House Energy and Commerce Committee her agency is manually remedying errors the site made in sending enrollee information to insurers. As many as 30,000 applications could need re-evaluation before the end of the year, according to the report.
Last week, The Washington Post reported approximately one-third of the people who have enrolled in health plans through the federal exchange site since Oct. 1 have been affected by errors such as failure to notify insurers about new customers, duplicate enrollments or cancelation notices for the same individual, mistakes concerning federal subsidies and incorrect information about family members.
White House Press Secretary Jay Carney responded by saying that figure doesn't reflect current circumstances, and federal officials have made "huge improvements" to 834 forms, the documents used to transmit people's choice of insurance coverage and personal information. However, later that week, CMS acknowledged the issues and said it is working with insurance industry members to resolve them.
Since its launch last month, the federal exchange website has experienced numerous technical issues. However, federal have made "substantial progress" in repairing HealthCare.gov, which can now support 50,000 users at a time, according to an HHS progress report. HHS announced yesterday that 137,204 people selected health plans through the federal exchange by the end of November.
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