100% of customer respondents are satisfied with their investment and would purchase iQueue for Inpatient Flow again. LeanTaaS’ three iQueue products are all rated at over 90% by KLAS, far exceeding the industry standard.
SANTA CLARA, CA – May 30, 2024 – LeanTaaS, Inc., the market leader in providing AI-powered and cloud-based capacity management, staffing, and patient flow software and services for health systems, has once again received an outstanding review by KLAS Research — now for its iQueue for Inpatient Flow solution. LeanTaaS received a remarkable 95 (out of 100) score from KLAS for overall satisfaction for iQueue for Inpatient Flow after conducting phone interviews with LeanTaaS customers. These results further emphasize LeanTaaS’ category leadership in capacity management optimization, as the average score for KLAS-rated software products was 79.6 for 2024.
Highlights from KLAS’ First Look report published this month include customers viewing LeanTaaS as a valuable partner in implementing cutting-edge technology into daily workflows to optimize capacity management, as well as excellent support to meet integration goals. Customers also reported the customizability and ease of use of iQueue for Inpatient Flow as the top performance features. Additional key highlights include:
- 100% of customers said that they would buy iQueue for Inpatient Flow again
- 100% of customers agreed that LeanTaaS delivers on all promises
- 100% of customers reported being satisfied with their investments
- 100% of customers responded that iQueue for Inpatient Flow is part of their long-term plans
- 100% of customer respondents achieved their expected outcomes, including reduced length of stay and ED boarding hours, as well as more efficient bed management and improved ability to predict admissions and discharges
“iQueue for Inpatient Flow has proven to be an integral part of managing the delicate balance of the inpatient process at top hospitals and health systems,” said Niel Oscarson, Research Director at KLAS Research and lead author of the report. “Accountability for driving process and culture changes, as well as delivering significant and tangible outcomes for its customers, were identified as some of LeanTaaS’ biggest differentiators in the report and within 6-12 months post-implementation, customers were able to achieve their expected outcomes and recoup their investments. Customers we talked to continue to see LeanTaaS as a highly trusted partner in all key areas of the hospital including OR, infusion centers, and inpatient beds.”
Inpatient capacity management is a complex balancing act of coordinating bed availability, patient throughput, and staffing needs, made even more complicated amid ongoing staffing and financial challenges. The award-winning AI/ML in iQueue for Inpatient Flow is paired with LeanTaaS’ first-of-its-kind transformation services to guarantee outcomes for its customers. iQueue for Inpatient Flow is currently being used to support over 23,000 beds at 100 hospitals across 28 health systems to eliminate capacity management bottlenecks and improve patient experience and staff satisfaction. On average, LeanTaaS customers discharge 10% more patients per day and increase patient admissions by 5%.
“Our commitment to being true partners and delivering quality products that generate demonstrable ROI is what drives us,” said Jason Harber, Vice President of Client Services, iQueue for Inpatient Flow at LeanTaaS. “We’re very proud that our customers are unanimously satisfied and trust us to keep our promises. As capacity issues continue to burden healthcare, we’re committed to providing the industry’s best patient flow solution powered by our domain expertise in hospital operations, lean methodology, data science, software engineering, and change management services.”
As a part of the report, customers shared their experiences with iQueue for Inpatient Flow and the key areas in which both the product and LeanTaaS excelled. Some of the leading strengths they identified include:
LeanTaaS’ commitment to forward-looking technology and AI features
“The ability to customize the platform is helpful. I would also say the vendor is great at being forward thinking. Healthcare is a little slow when it comes to the AI environment, but it is forward-thinking of the LeanTaaS and Hospital IQ founders to use AI to improve patient flow and outcomes. That is a key strength.” – CFO
The strong attention to customer relationships and strategic support
“When a customer starts with LeanTaaS, they are assigned to a customer service person who works with them as a representative. With that representative, it almost feels like the sky is the limit. If I had an idea or if there were something I wanted to try and track, then our representative would figure out a way to help me do that. We built different dashboards, and our representative showed me how to build dashboards. That was really a good partnership, and I would say that is something that LeanTaaS excels at.” – Nurse
The ease of use and implementation
“The tool probably works better than it was promoted. It is really easy to use. My charge nurses are using it, and they modify reports and do other things. The system is pretty cool.” – Director
To access the full report, download it here. Register here to attend an upcoming webinar about the report with Niel Oscarson, Research Director at KLAS Research, during the Transform Hospital Operations Summit on June 5.
For more information about KLAS, visit KLAS Research. To learn more about LeanTaaS and its suite of AI and ML-based solutions, visit https://leantaas.com/.
About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Visit KLAS on LinkedIn. Learn more at: klasresearch.com.
About LeanTaaS
LeanTaaS transforms hospital and infusion center operations through software and services that combine lean principles, predictive and prescriptive analytics, and machine learning. The company’s software and services are being used by over 185 health systems across the nation, which rely on the iQueue cloud-based solutions to increase patient access, decrease wait times, reduce healthcare delivery costs, and improve revenue. LeanTaaS is headquartered in Santa Clara, CA with an office in Charlotte, NC. For more information about LeanTaaS, please visithttps://leantaas.com/, and connect onLinkedIn and X.
Media Contact
Kate Soden