Interactive Tool: Map of U.S. Hospitals by Patient Experience Score

Want to see how hospital patient experience stacks up across the country? A new map can help you do just that.
Bob Hayes, PhD, chief customer officer at TCELab, has color-coded hospitals across the United States based on their Patient Advocacy Index score in a new, interactive map.

The PAI score was reached by averaging two general survey measures (overall hospital quality rating and percentage of people who would recommend the hospital). Clicking on the hospital's location provides further data on additional measures from the Hospital Consumer Assessment of Healthcare Providers and Systems.

Colors reflect PAI scores as follows:

Red: 0 to 20
Purple: 21 to 40
Yellow: 41 to 60
Blue: 61 to 80
Green: 81 to 100

More Articles on HCAHPS:

Hospital-Specific HCAHPS Data Available for Preview Until August
61 Hospitals With the Best Nurse Communication
Study: Readmission, HCAHPS Risk Per Bed May Help Hospitals Prioritize Initiatives


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