Here is a list of the top 61 non-specialty, acute-care hospitals with the highest percentage of patients who reported in the Hospital Consumer Assessment of Healthcare Providers and Systems survey that their nurses "always" communicate well.
Note: The data is based on the HCAHPS survey, which allows patients to rate line items relating to their patient care experience. This particular metric covers the percent of "patients who reported that their nurses 'always' communicated well" from July 2010 to June 2011. Some hospitals were excluded from this list for a variety of reasons, including but not limited to having fewer than 100 patients complete the HCAHPS survey. Surgical and specialty hospitals were not included on the list.
1. Westlake Regional Hospital (Columbia, Ky.) — 98 percent
2. Sacred Heart Hospital on the Gulf (Port Saint Joe, Fla.) — 96 percent
3. Patients' Hospital of Redding (Calif.) — 94 percent
4. Citizens Medical Center (Columbia, La.) — 94 percent
5. University Hospitals Conneaut (Ohio) Medical Center — 93 percent
6. Central Valley Medical Center (Nephi, Utah) — 93 percent
7. Bigfork (Minn.) Valley Hospital — 92 percent
8. Physicians Medical Center (Houma, La.) — 91 percent
9. Fairway Medical Center (Covington, La.) — 91 percent
10. Butler County Medical Center (Hamilton, Ohio) — 91 percent
11. Physician's Choice Hospital-Fremont (Ohio) — 91 percent
12. Doctors Hospital at Deer Creek (Leesville, La.) — 90 percent
13. Lady of the Sea General Hospital (Cut Off, La.) — 90 percent
14. Mariners Hospital (Tavernier, Fla.) — 89 percent
15. Hughston Hospital (Columbus, Ga.) — 89 percent
16. Belmond (Iowa) Medical Center — 89 percent
17. Mercy Hospital of Franciscan Sisters-Oelwein (Iowa) — 89 percent
18. Stewart Memorial Community Hospital (Lake City, Iowa) — 89 percent
19. Richland Parish Hospital-Delhi (La.) — 89 percent
20. Mount Desert Island Hospital (Bar Harbor, Maine) — 89 percent
21. Ionia (Mich.) County Memorial Hospital — 89 percent
22. Integris Seminole (Okla.) Medical Center — 89 percent
23. Integris Marshall County Medical Center (Madill, Okla.) — 89 percent
24. East Texas Medical Center-Gilmer (Texas) — 89 percent
25. Sacred Heart Hospital (Tomahawk, Wis.) — 89 percent
26. Baptist Health Medical Center Heber Springs (Ark.) — 88 percent
27. Treasure Valley Hospital (Boise, Idaho) — 88 percent
28. Pinckneyville (Ill.) Community Hospital — 88 percent
29. Wabash (Ind.) County Hospital — 88 percent
30. Guttenberg (Iowa) Municipal Hospital — 88 percent
31. Jefferson County Health Center (Fairfield, Iowa) — 88 percent
32. Neosho Memorial Regional Medical Center (Chanute, Kan.) — 88 percent
33. Marcum and Wallace Memorial Hospital (Irvine, Ky.) — 88 percent
34. Saint Joseph Martin (Ky.) — 88 percent
35. Mayo Clinic Health System-New Prague (Minn.) — 88 percent
36. Webster General Hospital/Swing Bed (Eupora, Miss.) — 88 percent
37. Vidant Bertie Hospital (Windsor, N.C.) — 88 percent
38. Henry County Hospital (Napoleon, Ohio) — 88 percent
39. Choctaw Nation Health Care Center (Talihina, Okla.) — 88 percent
40. Westfield Hospital (Allentown, Pa.) — 88 percent
41. Abbeville (S.C.) Area Medical Center — 88 percent
42. Memorial Hospital Lafayette City (Darlington, Wis.) — 88 percent
43. Murray Medical Center (Chatsworth, Ga.) — 87 percent
44. Higgins General Hospital (Bremen, Ga.) — 87 percent
45. St. Joseph Memorial Hospital (Murphysboro, Ill.) — 87 percent
46. Kentuckiana Medical Center (Clarksville, Ind.) — 87 percent
47. Pella (Iowa) Regional Health Center — 87 percent
48. St. Elizabeth Grant (Williamstown, Ky.) — 87 percent
49. Richardson Medical Center (Rayville, La.) — 87 percent
50. Ouachita Community Hospital (West Monroe, La.) — 87 percent
51. Clinton (Mass.) Hospital — 87 percent
52. Nantucket (Mass.) Cottage Hospital — 87 percent
53. Neshoba County General Hospital (Philadelphia, Miss.) — 87 percent
54. Monadnock Community Hospital (Peterborough, N.H.) — 87 percent
55. Hugh Chatham Memorial Hospital (Elkin, N.C.) — 87 percent
56. Chatham Hospital (Siler City, N.C.) — 87 percent
57. Evendale Medical Center (Cincinnati) — 87 percent
58. Patewood Memorial Hospital (Greenville, S.C.) — 87 percent
59. Wheaton Franciscan Healthcare-Franklin (Wis.) — 87 percent
60. Houston Physicians' Hospital (Webster, Texas) — 87 percent
61. USMD Hospital at Fort Worth (Texas) — 87 percent
Note: The data is based on the HCAHPS survey, which allows patients to rate line items relating to their patient care experience. This particular metric covers the percent of "patients who reported that their nurses 'always' communicated well" from July 2010 to June 2011. Some hospitals were excluded from this list for a variety of reasons, including but not limited to having fewer than 100 patients complete the HCAHPS survey. Surgical and specialty hospitals were not included on the list.
1. Westlake Regional Hospital (Columbia, Ky.) — 98 percent
2. Sacred Heart Hospital on the Gulf (Port Saint Joe, Fla.) — 96 percent
3. Patients' Hospital of Redding (Calif.) — 94 percent
4. Citizens Medical Center (Columbia, La.) — 94 percent
5. University Hospitals Conneaut (Ohio) Medical Center — 93 percent
6. Central Valley Medical Center (Nephi, Utah) — 93 percent
7. Bigfork (Minn.) Valley Hospital — 92 percent
8. Physicians Medical Center (Houma, La.) — 91 percent
9. Fairway Medical Center (Covington, La.) — 91 percent
10. Butler County Medical Center (Hamilton, Ohio) — 91 percent
11. Physician's Choice Hospital-Fremont (Ohio) — 91 percent
12. Doctors Hospital at Deer Creek (Leesville, La.) — 90 percent
13. Lady of the Sea General Hospital (Cut Off, La.) — 90 percent
14. Mariners Hospital (Tavernier, Fla.) — 89 percent
15. Hughston Hospital (Columbus, Ga.) — 89 percent
16. Belmond (Iowa) Medical Center — 89 percent
17. Mercy Hospital of Franciscan Sisters-Oelwein (Iowa) — 89 percent
18. Stewart Memorial Community Hospital (Lake City, Iowa) — 89 percent
19. Richland Parish Hospital-Delhi (La.) — 89 percent
20. Mount Desert Island Hospital (Bar Harbor, Maine) — 89 percent
21. Ionia (Mich.) County Memorial Hospital — 89 percent
22. Integris Seminole (Okla.) Medical Center — 89 percent
23. Integris Marshall County Medical Center (Madill, Okla.) — 89 percent
24. East Texas Medical Center-Gilmer (Texas) — 89 percent
25. Sacred Heart Hospital (Tomahawk, Wis.) — 89 percent
26. Baptist Health Medical Center Heber Springs (Ark.) — 88 percent
27. Treasure Valley Hospital (Boise, Idaho) — 88 percent
28. Pinckneyville (Ill.) Community Hospital — 88 percent
29. Wabash (Ind.) County Hospital — 88 percent
30. Guttenberg (Iowa) Municipal Hospital — 88 percent
31. Jefferson County Health Center (Fairfield, Iowa) — 88 percent
32. Neosho Memorial Regional Medical Center (Chanute, Kan.) — 88 percent
33. Marcum and Wallace Memorial Hospital (Irvine, Ky.) — 88 percent
34. Saint Joseph Martin (Ky.) — 88 percent
35. Mayo Clinic Health System-New Prague (Minn.) — 88 percent
36. Webster General Hospital/Swing Bed (Eupora, Miss.) — 88 percent
37. Vidant Bertie Hospital (Windsor, N.C.) — 88 percent
38. Henry County Hospital (Napoleon, Ohio) — 88 percent
39. Choctaw Nation Health Care Center (Talihina, Okla.) — 88 percent
40. Westfield Hospital (Allentown, Pa.) — 88 percent
41. Abbeville (S.C.) Area Medical Center — 88 percent
42. Memorial Hospital Lafayette City (Darlington, Wis.) — 88 percent
43. Murray Medical Center (Chatsworth, Ga.) — 87 percent
44. Higgins General Hospital (Bremen, Ga.) — 87 percent
45. St. Joseph Memorial Hospital (Murphysboro, Ill.) — 87 percent
46. Kentuckiana Medical Center (Clarksville, Ind.) — 87 percent
47. Pella (Iowa) Regional Health Center — 87 percent
48. St. Elizabeth Grant (Williamstown, Ky.) — 87 percent
49. Richardson Medical Center (Rayville, La.) — 87 percent
50. Ouachita Community Hospital (West Monroe, La.) — 87 percent
51. Clinton (Mass.) Hospital — 87 percent
52. Nantucket (Mass.) Cottage Hospital — 87 percent
53. Neshoba County General Hospital (Philadelphia, Miss.) — 87 percent
54. Monadnock Community Hospital (Peterborough, N.H.) — 87 percent
55. Hugh Chatham Memorial Hospital (Elkin, N.C.) — 87 percent
56. Chatham Hospital (Siler City, N.C.) — 87 percent
57. Evendale Medical Center (Cincinnati) — 87 percent
58. Patewood Memorial Hospital (Greenville, S.C.) — 87 percent
59. Wheaton Franciscan Healthcare-Franklin (Wis.) — 87 percent
60. Houston Physicians' Hospital (Webster, Texas) — 87 percent
61. USMD Hospital at Fort Worth (Texas) — 87 percent