More CEOs, CFOs and CIOs see organizations losing grip on basic IT

Across industries, the percentage of C-level executives leaders who say their IT function is effective in delivering even basic services has plummeted over the last decade, according to a new report from IBM.

The study, conducted by the IBM Institute for Business Value in collaboration with Oxford Economics, surveyed 2,500 C-level technology executives (CTOs, CIOs and CDOs) from 34 countries and 26 industries in Q1 2024. 

Across industries, only 47% of tech CxOs believe their IT organization is effective in basic services, a significant drop from 69% in 2013. Confidence in basic technology services among CEOs and CFOs has also decreased, with only 36% of CEOs and 50% of CFOs rating IT as effective, down from 64% and 60%, respectively, according to other research out of the institute. 

The report further highlights that collaboration between tech CxOs and CFOs often falls short in practice. While 66% of CEOs emphasize the importance of strong collaboration between tech CxOs and CFOs, only 39% of tech CxOs collaborate with finance to integrate tech metrics into business cases. Just 35% of CFOs are involved early in IT planning.

​​Founded in 2002, IBV is part of IBM Consulting. Find its report, "6 blind spots tech leaders must reveal," in full here.

Copyright © 2025 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.


You can unsubscribe from these communications at any time. For more information, please review our Privacy Policy
.
 

Articles We Think You'll Like