Across industries, the percentage of C-level executives leaders who say their IT function is effective in delivering even basic services has plummeted over the last decade, according to a new report from IBM.
The study, conducted by the IBM Institute for Business Value in collaboration with Oxford Economics, surveyed 2,500 C-level technology executives (CTOs, CIOs and CDOs) from 34 countries and 26 industries in Q1 2024.
Across industries, only 47% of tech CxOs believe their IT organization is effective in basic services, a significant drop from 69% in 2013. Confidence in basic technology services among CEOs and CFOs has also decreased, with only 36% of CEOs and 50% of CFOs rating IT as effective, down from 64% and 60%, respectively, according to other research out of the institute.
The report further highlights that collaboration between tech CxOs and CFOs often falls short in practice. While 66% of CEOs emphasize the importance of strong collaboration between tech CxOs and CFOs, only 39% of tech CxOs collaborate with finance to integrate tech metrics into business cases. Just 35% of CFOs are involved early in IT planning.
Founded in 2002, IBV is part of IBM Consulting. Find its report, "6 blind spots tech leaders must reveal," in full here.