Patients are disappointed with their digital experiences: 4 things to know

Health systems are increasing their investment in digital care tools, yet 61 percent of patients skipped their medical appointments due to unsatisfactory experiences with digital technology, MM+M reported Nov. 28.  

Intelligent automation platform Notable surveyed 1,000 adult patients about their digital health experiences and found the following:

  • Sixty-three percent of patients said their physicians' digital tools weren't meeting their expectations.

  • Forty-one percent of patients said they changed physicians due to a bad digital experience.

  • Most patients are facing difficulties with online scheduling.

  • Despite the availability of online tools, 70 percent of patients reported being redirected to phone calls when scheduling appointments via a portal or platform.

"Our survey data shows that when care is difficult to access, many patients simply don't go to the doctor," said Carle Falk, head of research at Notable. "[They're] avoiding medical visits because the appointment-booking process is confusing and takes far too much time and effort."

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.

 

Featured Whitepapers

Featured Webinars