Orlando (Fla.) Health is partnering with digital health company Andor Health to install the ThinkAndor digital front door system.
Patients using the new digital front door will be guided to virtual urgent or primary care by an artificial intelligence assistant. The interactions between patients and AI assistants can be integrated into Orlando Health's EHR system.
ThinkAndor leads to a 64 percent reduction in unnecessary emergency room visits, according to a Nov. 7 Andor news release.
"ThinkAndor digital front door capabilities increases efficiency by leveraging Epic MyChart and unifying what was being done with disparate technologies," Orlando Health Medical Group President Sunil Desai, MD, said. "Patients and providers now have access to consistent, AI-powered experiences in any setting, and our facilities have increased capacity with existing resources."