***NICE
***Today's leading health systems recognize customer experience as a core business strategy — not just a departmental task. As patient expectations for convenience and simplicity evolve, the stakes are rising for organizations to fine-tune their CX strategy for 2025.
This planning guide explores 10 top strategies to strengthen CX in the year ahead, offering tangible insights to help organizations better anticipate patient needs, adapt workflows and foster meaningful connections across touchpoints.
Key learning points:
- How AI and automation reshape CX roles and improve patient engagement
- Proven strategies to integrate proactive engagement into CX
- Metrics to measure and optimize AI's impact on healthcare outcomes
***https://go.beckershospitalreview.com/marketingwp/10-strategies-to-elevate-experience-in-2025