An analysis of 40 interviews of healthcare executives published by consulting firm CWH Advisors found that 63 percent of providers were dealing with revenue cycle staffing shortages.
Providers were focused on hiring RCM talent that would help boost the patient experience; only 42 percent of providers were satisfied with their patient pay solutions, according to an April 6 news release from study sponsor Synchrony.
"We designed this study to get providers' point of view on their patient payment needs, to better understand how technology supports payments processes, and to learn more about how the procurement of those services occurs," David Stievater, a partner CWH Advisors, said in the release. "Overall, our research found that providers work hard to balance their financial goals of accelerating cash flow and reducing debt with offering excellent service and flexible payment options to patients."