People are the foundation of a successful healthcare strategy. It is vital that we empower our employees, teams, and partners to deliver high-quality care and results through data and technology. By integrating technology and analytics, we enable our staff to focus more on what truly matters—patient care—rather than on time-consuming data retrieval and process-heavy tasks. This strategic approach streamlines workflows and enhances job satisfaction and retention by reducing burnout. As leaders in the healthcare support services industry, bolstering our teams with technology and data brings a focus on quality and safety, ultimately driving positive outcomes for patients, providers, and the community.
Today’s Healthcare systems are inundated with data, offering unprecedented opportunities to enhance efficiency, realize cost savings, and improve patient and clinical caregiver experiences. By integrating cutting-edge technology and cross-platform data, we are helping to pave the way for transformative changes in healthcare delivery. For example, the introduction of MyDining with TaskVue, which provides real-time tracking, has reduced call volumes by 50% at several client hospitals, significantly freeing up nursing staff to focus on direct patient care.
On the staffing front, we hire more than 40,000 people a year and understand the changing dynamics in the market. We are experiencing less turnover, and our success comes from combining technology with our operational expertise, which optimizes our workforce and limits interruptions within a health system’s operations. Examples include real-time food delivery tracking, digital meal selection, and automated workflow management, which scale operations and reduce overhead costs, enhancing overall efficiency and improving service and clinical caregiver experiences.
Collaborative partnerships between a health system and support services can transform strategy by prioritizing data and technology. By keeping a pulse on what is needed through on-site resources, transparent data, and comprehensive dashboards, a people-first approach can yield significant results.
Operational Efficiency: At UK HealthCare, headquartered in Lexington, KY, median room turnaround times and response times improved by an average of 27% and 50%, respectively, across sites.*
Patient Satisfaction: As response times and turnaround times improved at UK HealthCare, patient satisfaction scores increased. UK HealthCare saw an 8% improvement in Cleanliness Press Ganey top-box scores.*
Cost Savings: At a large health system in the Southwest, our team used data analysis to lead menu development, resulting in cost savings. Tray costs dropped 4.5% below budget, while food quality scores increased.*
Healthcare organizations often exceed benchmarks and surpass established targets when support service operations are streamlined. The bottom line is that operations teams that are supported by data and technology experience improved key target metrics.
Proactive Problem Solving: addressing imminent and potential challenges allows healthcare organizations to craft a strategy that aligns with their specific goals to bolster efficiency and patient experience.
Transparency in Data: The deployment of Compass One’s web-based performance dashboard provides a transparent, unified view of essential metrics, enabling leadership to make informed decisions swiftly through one source of truth.
Automation: By automating reporting, reconciliation, and KPI data, operations free up time to focus on driving results. Dedicated analytics support also provides actionable insights, substantiating decisions with solid data narratives.
The Right Technology: Successful technology application is more than acquisition. Organizations find success through thorough integration into operational processes, connectivity, and user-friendliness.
Data and technology are critical to operational efficiency for healthcare support services. With greater transparency and a proactive strategy, organizations can understand how to best utilize their resources and maximize sustainability. By creating an ecosystem of support empowered by connected technology, health systems can develop dynamic strategies that result in a tangible impact on patients, clinical caregivers, and the community.
*Source: Compass One Healthcare’s data warehouse from January 2023 to December 2023.