Patients' satisfaction with a hospital's billing processes has a large impact on their likelihood to recommend the hospital, according to a study (pdf) by Connance, a provider of revenue cycle productivity solutions.
Connance surveyed 500 U.S. patients who received hospital services within the last two years.
Below is an infographic illustrating key data points, published with permission from Connance.
Should Hospitals Be Like Hotels? Q&A With Gerard van Grinsven, CEO of Henry Ford West Bloomfield Hospital
Hospitals Partnering With the "Enemy:" How Payors Can Help Coordinate Care
Connance surveyed 500 U.S. patients who received hospital services within the last two years.
Below is an infographic illustrating key data points, published with permission from Connance.
More Articles on Hospital Strategy:
Baptist Health System Opens New 'Emergency Hospital'Should Hospitals Be Like Hotels? Q&A With Gerard van Grinsven, CEO of Henry Ford West Bloomfield Hospital
Hospitals Partnering With the "Enemy:" How Payors Can Help Coordinate Care