Patients Satisfied With Billing Processes More Likely to Recommend Hospital

Patients' satisfaction with a hospital's billing processes has a large impact on their likelihood to recommend the hospital, according to a study (pdf) by Connance, a provider of revenue cycle productivity solutions.

Connance surveyed 500 U.S. patients who received hospital services within the last two years.

Below is an infographic illustrating key data points, published with permission from Connance.

Patients who are satisfied with a hospital's billing processes are more likley to recommend the hospital.


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