Progress on patient safety in healthcare organizations requires a safe environment in which healthcare workers feel respected, according to a report by the Lucian Leape Institute at the National Patient Safety Foundation.
The report, "Through the Eyes of the Workforce: Creating Joy, Meaning, and Safer Health Care," was developed by LLI's Roundtable on Joy and Meaning in Work and Workforce Safety. The report offers seven strategies for making the healthcare workplace safer and more respectful.
1. Develop and embody shared core values of mutual respect and civility; transparency and truth telling; safety of all workers and patients; and alignment and accountability from the boardroom through the front lines.
2. Adopt the explicit aim to eliminate harm to the workforce and to patients.
3. Commit to creating a high-reliability organization and demonstrate the discipline to achieve highly reliable performance. This will require creating a learning and improvement system and adopting evidence-based management skills for reliability.
4. Create a learning and improvement system.
5. Establish data capture, database and performance metrics for accountability and improvement.
6. Recognize and celebrate the work and accomplishments of the workforce, regularly and with high visibility.
7. Support industry-wide research to design and conduct studies that will explore issues and conditions in healthcare that are harming our workforce and our patients.
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The report, "Through the Eyes of the Workforce: Creating Joy, Meaning, and Safer Health Care," was developed by LLI's Roundtable on Joy and Meaning in Work and Workforce Safety. The report offers seven strategies for making the healthcare workplace safer and more respectful.
1. Develop and embody shared core values of mutual respect and civility; transparency and truth telling; safety of all workers and patients; and alignment and accountability from the boardroom through the front lines.
2. Adopt the explicit aim to eliminate harm to the workforce and to patients.
3. Commit to creating a high-reliability organization and demonstrate the discipline to achieve highly reliable performance. This will require creating a learning and improvement system and adopting evidence-based management skills for reliability.
4. Create a learning and improvement system.
5. Establish data capture, database and performance metrics for accountability and improvement.
6. Recognize and celebrate the work and accomplishments of the workforce, regularly and with high visibility.
7. Support industry-wide research to design and conduct studies that will explore issues and conditions in healthcare that are harming our workforce and our patients.
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