While the majority of clinicians believe improving patient satisfaction in hospitals is possible, less than 10 percent said their department had a structured plan to achieve this improvement, according to a study in BMJ Quality and Safety.
Researchers surveyed clinicians in four academic hospitals in Denmark, Israel, the U.K. and the U.S. on their attitudes toward hospital management activities related to patient satisfaction.
Of more than 1,000 total respondents, 90.4 percent believed improving patient satisfaction during hospitalization is possible. However, only 9.2 percent of clinicians reported that their department had a formalized plan for improving satisfaction. In addition, only 38 percent of clinicians remembered targeted actions to improve patient satisfaction and only 34 percent reported receiving feedback from hospital management on patient satisfaction status in their department during the past year, according to the study.
"This portrait of clinicians' attitudes highlights a chasm between hospital management and frontline clinicians with respect to improving patient satisfaction," the authors wrote.
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Researchers surveyed clinicians in four academic hospitals in Denmark, Israel, the U.K. and the U.S. on their attitudes toward hospital management activities related to patient satisfaction.
Of more than 1,000 total respondents, 90.4 percent believed improving patient satisfaction during hospitalization is possible. However, only 9.2 percent of clinicians reported that their department had a formalized plan for improving satisfaction. In addition, only 38 percent of clinicians remembered targeted actions to improve patient satisfaction and only 34 percent reported receiving feedback from hospital management on patient satisfaction status in their department during the past year, according to the study.
"This portrait of clinicians' attitudes highlights a chasm between hospital management and frontline clinicians with respect to improving patient satisfaction," the authors wrote.
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