In this episode Dr. Lance Owens, Cheif Medical Information Officer at Michigan Health-West and Joshua Wilda, MPA, CHIOEVP and Chief Digital Information OfficerUniversity of Michigan Health-West, discusses the importance of patient engagement technology that can flex to meet individual needs throughout the patient journey and offer a unified, personalized experience that advances equity, inclusion and care quality. This episode is sponsored by Nuance.
Summary
Advancing Equity and Care Quality with Patient Engagement Technology
The Importance of Flexibility in Meeting Individual Patient Needs
In this episode, Dr. Lance Owens, Chief Medical Information Officer at Michigan Health-West, and Joshua Wilda, MPA, CHIOEVP and Chief Digital Information Officer at University of Michigan Health-West, discuss the importance of patient engagement technology that can flex to meet individual needs throughout the patient journey and offer a unified, personalized experience that advances equity, inclusion and care quality.
Sponsorship by Nuance
This episode is sponsored by Nuance.
Patient Engagement: Focusing on Equity and Providing Access
Mackenzie Bean is pleased to welcome Dr. Lance Owens and Josh Wida of University of Michigan Health West to discuss patient engagement. The end goal in terms of patient engagement is to ensure that the organization can be there for patients whenever they need them, focus on equity and provide access to those who don't have it. To do this, the organization has begun with their culture--focusing on the patient and offloading administrative burdens to technology so that providers can spend more time with patients.
Seamless Patient Experiences with Nuance
The organization has a Digital Patient Review Council that meets quarterly, where they get feedback from patients and craft experiences that meet their needs. They use best of suite solutions to ensure the patient doesn't feel like they are dealing with technology, but rather with the University and Michigan Health West culture. Their key focus is making sure the handoffs between patient engagement solutions are seamless and that when all else fails, they are able to pick up the phone and talk to someone. They partnered with Nuance for their voice technologies, as well as other artificial intelligence conversational tools for patient engagement.
The Importance of Accessible and Seamless Technology in Patient Engagement
Dr. Owens and Lance discussed the importance of using technology that is accessible and creates a seamless experience for patients. They talked about how Nuance provides tools which allow patients to have conversations naturally, without worrying about colloquial language or emotion, and how it helps offload automation points like scheduling appointments.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 03/10/2023 and can be listened here.
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