Max Adcock, Director of ASC & Quality Care, Mississippi Sports Medicine & Orthopedic Center, PLLC, joined the podcast to discuss how the ASC field is evolving, how his center is improving patient experience, top advice for administrators, and more.
Summary
Max Adcock Talks About The Evolution of ASC Field and Improving Patient Experience
Introduction
In a recent podcast, Max Adcock spoke about the ASC (Ambulatory Surgery Center) field and how it is evolving. Max is the director of ASC and Quality Care at Mississippi Sports Medicine and Orthopedic Center. He emphasized that the biggest challenge in the ASC field is staffing, and shared his top strategies for recruiting and retaining talent.
Improving Patient Experience
Max is looking to improve the patient experience at Mississippi Sports Medicine and Orthopedic Center by introducing new procedures that can be done under local anesthetic in a procedure room. He is also introducing kiosks for check-in and improving their EHR system. This will help improve efficiency in the center.
Top Advice for Administrators
Max recommends incentivizing staff to help with additional cases, being transparent about changes and decisions, and showing appreciation for them. According to him, building culture by showing appreciation for staff and creating partnerships with vendors are essential for the growth of an ASC.
Migrating Higher Acuity Cases to Outpatient Setting
Max explains that in order to successfully migrate higher acuity cases to the outpatient setting, it is necessary to ensure staff understand safety protocols and patient selection criteria. He predicts an increase in bundled procedures and recommends building culture by showing appreciation for staff and creating partnerships with vendors.
In conclusion, Max Adcock believes that the ASC field is evolving and there are many opportunities for growth. He also believes that recruiting and retaining talented staff is essential for the success of any ASC. By improving patient experience, ensuring staff safety, and building culture, ASC administrators can create a thriving environment for both patients and staff.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 09/24/2022 and can be listened here.
Subscribe to Beckers Healthcare Podcast here.