This episode features Lisa E. Griffin, Vice President of Consumer Experience and Clinical Access at University Hospitals Clinical Network. Here, she discusses her background & responsibilities in her current role, the importance of building credibility as an organization, the work she & University Hospitals is doing in their community, and more. Want to network with peers and hear more conversations like this? Apply to be one of our complimentary guest reviewers at our upcoming HIT + Digital Health + RCM Meeting Oct, 3-6 2023 here.
Summary
This episode features Lisa E. Griffin, Vice President of Consumer Experience and Clinical Access at University Hospitals Clinical Network.
Here, she discusses her background & responsibilities in her current role, the importance of building credibility as an organization, the work she & University Hospitals is doing in their community, and more.
Building Trust and Credibility
I'm Lisa Griffin, Vice President of Consumer Experience and Clinical Access at University Hospital's Clinical Network. I'm working to build trust and credibility with our patients and the community by training our leaders in influential leadership, partnering with high schools to link future nurses to our organization, and going into schools to teach about finance, job shadowing, and soft skills. We're also growing potential by reaching out to patients who have not seen doctors in a few years and doing education sessions on common health issues in the community.
Integrating Technology for Better Service
Dr. Shisha Bo is doing a redlining study to help with heart diseases and limb salvage when it comes to patients with diabetes. They are also integrating Epic into their system and building triggers within conversations to provide better service for their patients. Investing in technology tools such as IVR, self-scheduling, geo tracking, and QR codes is important to make sure that patients have choices.
Growth and Development Opportunities
Growth and development opportunities include Systemness classes, succession planning, and working in the hospital as helping hands. It is important for healthcare leaders to stay aware of legislative changes, insurance markets, labor shortages, and price increases.
Network with Peers and Apply as a Complimentary Guest Reviewer
Want to network with peers and hear more conversations like this? Apply to be one of our complimentary guest reviewers at our upcoming HIT + Digital Health + RCM Meeting Oct, 3-6 2023 here.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 06/15/2023 and can be listened here.
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