This live episode from the Becker’s Hospital Review 13th Annual Meeting in Chicago features Lara Klick, Vice President and Patient Experience Officer at Tampa General Hospital. Here, she discusses her career, what healthcare leaders need to be successful, her experience working at Tampa General Hospital during Hurricane Ian and more. This episode is sponsored by Insight Global Health.
Summary
Insightful Discussion with Tampa General Hospital's Patient Experience Officer, Laura Click
Introduction
In this live episode from the Becker’s Hospital Review 13th Annual Meeting in Chicago, Lara Klick, the Vice President and Patient Experience Officer at Tampa General Hospital, shares her insight on what it takes to be a successful healthcare leader, how technology is revolutionizing the healthcare industry, and her experiences working at Tampa General Hospital during Hurricane Ian and the COVID-19 pandemic.
Technology and Healthcare
Laura is excited about the advances in technology that have allowed them to mine their EHRs and identify potential sepsis patients more quickly. Tampa General Hospital is focused on integrating touch and emotion in healthcare with technology. They are leveraging technology and touch to provide expansive training on communication models and words that work versus words that hurt.
Emergency Preparedness at Tampa General Hospital
As a state that's accustomed to facing hurricanes, Tampa General Hospital has a detailed hurricane plan that is tweaked every year. They have a full-time emergency management coordinator to help prepare for hurricanes, which usually happen once every few years in Florida. Recently, the hospital experienced two back-to-back hurricanes causing flooding across the state. However, they were able to stay open and provide care to those in need by assigning people A or B teams and having supplies ready. Laura also talked about the recovery efforts post-storm and how they've applied the same methodology during the COVID-19 pandemic.
Acclimating New Staff to the Hospital Culture
Regarding staffing post-COVID-19, Tampa General Hospital is seeing a high return rate of staff. However, they are having to help new staff become acclimated to the culture of the hospital. This is where technology and touch training come into play to provide proper communication models and the right words to use with patients.
Conclusion
Laura shares an inspiring story about how Tampa General Hospital puts its patients and community first during emergencies. She expressed her optimism for the healthcare industry in the country.
This episode is sponsored by Insight Global Health.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 04/07/2023 and can be listened here.
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