In this episode, we are joined by Dr. Zenobia Brown, Senior Vice President & Associate Chief Medical Officer with Northwell Health, to discuss their automated care program strategy. Tune in to learn how Northwell identifies the right opportunities for between visit care, the types of automated care programs that Northwell has currently deployed and how they are measuring these programs' impact. Hear insights on the benefits of using automated care programs, the next greatest opportunity for this technology, as well as Dr.Browns advice for other health systems who are trying to identify these opportunities. This episode is sponsored by Amwell.
Summary
Northwell Health's Automated Care Program Strategy: Insights from Dr. Zenobia Brown
With the aim of moving towards value-based care in a financially sustainable way, Northwell Health has adopted an automated care program strategy. In a recent episode sponsored by Amwell, Dr. Zenobia Brown, Senior Vice President & Associate Chief Medical Officer with Northwell Health, shared insights about the types of automated care programs that Northwell has currently deployed and how they are measuring these programs’ impact.
Identifying the Right Opportunities for Automated Care Programs
To identify the right opportunities for between visit care, Northwell evaluates what the organization is trying to achieve clinically and then looks for gaps where technology can help, stated Dr. Brown. She provided two examples of how Northwell has used this strategy:
- An automated program to decrease readmissions.
- One to address the maternal mortality crisis.
Both programs involve staying connected to patients through different conversations and ways that are convenient to them, as well as using technology to provide providers with good information from patient-generated data.
Measuring the Impact of Automated Care Programs
Northwell Health has implemented automated care programs to help reduce unnecessary readmissions and decrease human suffering. These programs have been successful in part due to the stickiness and patient engagement they provide, as well as the insights they give into what is happening between visits. Trust is an important factor when implementing automated care programs, as it comes from consistency and reliability. Northwell measures the success of these programs by looking at the outcomes of their goal of reducing unnecessary readmissions and decreasing human suffering.
The Benefits of Using Automated Care Programs
Dr. Brown believes automated care programs can be incredibly helpful for health systems, especially when it comes to scaling up care and engaging with patients in a more personalized way. Automated care programs fill a need when it is impossible for the health system to have a human touchpoint with the patient all the time. They also provide a way to identify what might be happening to the patient between visits and help prevent potential issues.
Advice for Health Systems:
Dr. Brown’s advice to other health systems is to align the automated care program with something important to the organization and important to the patients. This will help fuel the deployment and keep it sustainable.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 11/29/2022 and can be listened here.
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