Gayla Harvey, Vice President Payor Strategy at WakeMed Health & Hospital joined the podcast to discuss her background & what led her to WakeMed, her key focuses for the second half of 2022, how payer/price transparency laws have changed the game, and a lot more.
Summary
Gayla Harvey Discusses Her Role at WakeMed Health & Hospital
Gayla Harvey, the Vice President Payor Strategy at WakeMed Health & Hospital, recently appeared on a podcast to discuss her background, her key focuses for the second half of 2022, and how transparency laws have affected her job.
Building Strong Partnerships for Better Performance
As the Vice President of Payer Strategy at WakeMed, Harvey's main focus is on building strong working relationships with revenue cycle and case management to improve payer contract performance and reduce denials. She is also preparing for the launch of new service lines, including a comprehensive behavioral health division and a medical oncology service line.
The Challenge of Negotiating Positive Rate Increases from Payers
Harvey anticipates the main roadblock in the next two to three years will be the difficulty in negotiating positive rate increases from payers. Payers want any cost increase to be based on the value added by the hospital or its integrated hospital physician network.
Looking Forward to the Future
Despite the challenges facing WakeMed, Harvey is excited about the changes to price transparency that have happened in 2021. She is also optimistic about WakeMed's expansion into new services, particularly behavioral health. She hopes payers will provide more support for these new services so that they can be successful in the long term.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 09/16/2022 and can be listened here.
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