In this episode, Dr. Kevin Croston, CEO at North Memorial Health joins the podcast to discuss the importance of mission, the pros and cons of different sizes of health systems, what he is focused on going forward in 2023, and more.
Summary
North Memorial Health CEO Discusses Importance of Mission and Focus on Quality Care
In this episode, Dr. Kevin Croston, CEO at North Memorial Health joins the podcast to discuss the importance of mission, the pros and cons of different sizes of health systems, what he is focused on going forward in 2023, and more.
The Benefits of Being a Medium-Sized Health System
North Memorial Health System is a medium-sized health system with two hospitals in Robbinsdale and Maple Grove, as well as 26 specialty and primary care clinics. They are the region's leading trauma and critical care provider, and have the largest hospital-based air and ground ambulance service. Dr. Croton believes that bigger isn't necessarily better; rather, it is more important to focus on delivering great customer service and quality care. He also discussed the size disparity between payers such as UnitedHealthcare and smaller health systems like North Memorial Health, noting that mergers never lower the cost of healthcare for customers or patients, but rather just provide leverage for both sides.
Prioritizing Diversity, Equity, and Inclusion
North Memorial Health has been working hard to improve diversity, equity, and inclusion in their organization. They have incorporated this into their strategic plan and have been using data to measure progress and support team members and patients. Their efforts have had a positive effect on the culture of the organization and have made it more friendly and welcoming. Kevin is proud of the work they have done and looks forward to continuing to make positive changes.
Looking Forward to Positive Changes
Dr. Croston also discussed what he is looking forward to in 2023, including expanding the health system's facilities and investing in new technology to improve patient care. He highlighted the importance of a strong mission that focuses on quality care and serving the community, and how North Memorial Health is committed to making a positive impact.
Conclusion
North Memorial Health's CEO, Dr. Kevin Croston, emphasizes the importance of delivering great customer service and quality care, as well as prioritizing diversity, equity, and inclusion in the organization. He looks forward to continuing to make positive changes and expanding the health system's facilities and technology to improve patient care. North Memorial Health is committed to making a positive impact on the community they serve.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 04/29/2023 and can be listened here.
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