Between staffing shortages and shrinking budgets, healthcare staff are being asked to do more with less. How can IT and training teams better support clinicians in their use of technology when they themselves are often understaffed and working with tight budgets? Gundersen Health provides a scalable training and support model that combines self-paced learning with 1-on-1 support to improve clinician use of the EHR and drive value for the organization. This episode is sponsored by uPerform.
Summary
Improving Clinician Use of EHR: Gunderson Health System's Success Story
The Challenge of Supporting Clinicians in Technology Use
Between staffing shortages and shrinking budgets, healthcare staff are being asked to do more with less. How can IT and training teams better support clinicians in their use of technology when they themselves are often understaffed and working with tight budgets? Gundersen Health provides a scalable training and support model that combines self-paced learning with 1-on-1 support to improve clinician use of the EHR and drive value for the organization.
Pivoting During COVID: Introducing You Perform
Gunderson Health System had to pivot when Covid restrictions went into place, so they implemented You Perform which allowed for multiple people to be trained at once. This enabled them to scale up their training with the same amount of trainers and have successful go lives. Onboarding was also improved due to digitalizing the classroom content into several modules, allowing some roles to go from four days of training to one.
Transitioning to Self-Paced Training Modules
Bethany and Katie describe how their organization has adapted to the use of self-paced training modules instead of instructor-led training. This has allowed them to save time and money by not having to transport new hires long distances for multiple days for training, and upskill trainers across various applications. Additionally, they are now able to push a “self-help” agenda by providing learners with access to an abundance of resources to help them find answers to any questions they may have.
Benefits and Recommendations for Self-Directed E-Learning
Gunderson Health System has found success in allowing their users to take advantage of self-directed e-learning. This has been found to save time and money compared to traditional classroom training. Gunderson recommends starting with the basics when it comes to creating content and then building on that with standardization and recycling of content. They use simulations to create courses and can be shared through email or intranet.
This podcast featured Bethany, Katie, and Katie, who shared actionable insights on working with ASAP. These insights can be used by listeners in various ways. Thank you for tuning in to the Becker's Podcast.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 05/31/2023 and can be listened here.
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