In this episode, Anh Nguyen, Chief Clinical Officer of Urgent Care at Providence discusses her background & current role, Providence’s “on demand” approach to urgent care, what staffing currently looks like in urgent care, and more.
Summary
Providence's Chief Clinical Officer Discusses Urgent Care, AI & Health Equity
In this episode, Anh Nguyen, Chief Clinical Officer of Urgent Care at Providence discusses her background & current role, Providence’s “on demand” approach to urgent care, what staffing currently looks like in urgent care, and more.
From ER to Urgent Care - Dr. Yen's Career Path
Dr. Yen is the Chief Clinical Officer in charge of part of the Providence Healthcare System. She began her career in the ER and then switched to urgent care. Staffing for urgent care has changed from requiring only physicians to now being a mix of APCs and physicians. She is focused on health equity and artificial intelligence for healthcare this year.
AI & Health Equity in Healthcare
Dr. Newan speaks about how AI is becoming more mainstream in healthcare and provides advice for emerging physicians on how to have a successful career in the field. She emphasizes the importance of being open to change and understanding how their work impacts those outside of their organization.
Providence's "On Demand" Approach to Urgent Care
Providence’s “on demand” approach to urgent care is aimed at providing care when and where patients need it. They have developed an app that allows patients to quickly and easily find a location, schedule appointments, and receive treatment for non-life-threatening illnesses or injuries.
Changing Staffing Models for Urgent Care
Traditionally, urgent care facilities were staffed solely by physicians. However, staffing needs have changed to include a mix of APCs (advanced practice clinicians) and physicians. This mix allows urgent care facilities to provide quality care while also keeping costs down.
In conclusion, Dr. Yen's focus on health equity and AI, along with Providence's innovative approach to on-demand urgent care, is helping to shape the future of healthcare. As emerging physicians enter the field, they should be aware of these changes and be open to embracing new technologies and approaches to healthcare.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 05/12/2023 and can be listened here.
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