This episode features Andrew Goldfrach, Chief Operating Officer at Arrowhead Regional Medical Center. Here, he discusses the perseverance of Arrowhead in tough times, how he is looking at strategy & competition, the importance of engaging staff, and more.
Summary
Andrew Goldfrach: The Importance of Perseverance in Healthcare
As Chief Operating Officer at Arrowhead Regional Medical Center, Andrew Goldfrach has led the charge in persevering through tough times in the healthcare industry. In a recent interview, Goldfrach shared his insight on how Arrowhead is approaching strategy and competition, while also emphasizing the importance of engaging staff to create a strong culture.
Staying Competitive in a Crowded Field
Goldfrach has been focused on staffing challenges due to increasing competition from industries such as the food industry, hotel industry, and other services. To take on this competition, Arrowhead has been building an adolescent inpatient behavioral health unit and an addiction medicine fellowship, two major initiatives to help stay competitive in a crowded market. With 18 hospitals in the county and big box stores also providing healthcare options, Arrowhead is looking at payer contracts to maximize revenue and reinvest back into the hospital.
The Importance of Engaging Staff
As COO, Goldfrach understands that keeping things running smoothly ultimately comes down to the staff. His advice to other leaders is to be present, visible, and engaged with staff, and to listen and understand their needs and frustrations. By creating a strong culture and empowering staff to work together towards a common goal, Goldfrach believes that Arrowhead can continue to thrive and provide quality care to their patients.
Focus on Mental Health
Mental health is a major focus for Arrowhead, and the organization is dedicated to meeting the needs of their community through various initiatives. In addition to the new inpatient behavioral health unit and addiction medicine fellowship, Arrowhead also has programs in place for substance abuse treatment and mental health counseling. By prioritizing mental health resources, Arrowhead is able to offer a more holistic approach to care and support for their patients.
The Role of the COO
As Chief Operating Officer, Goldfrach is responsible for overseeing a wide range of initiatives and departments, including ambulatory care, ancillary and support services, population health strategy and strategic planning, marketing, and government relations. Ultimately, his role is to ensure that Arrowhead is operating smoothly, staying within budget, and creating a strong culture that supports staff and patients alike.
Through his continued leadership and perseverance, Goldfrach is helping Arrowhead Regional Medical Center stay competitive in a crowded market while also providing quality care for their patients.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 11/20/2022 and can be listened here.
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