In this episode we are joined by Madison Goldfischer, Vice President of Product Innovation at Zelis, to discuss billing errors. We dive into the challenges people face in identifying them, the role that economic gaps play in addressing them, the process in how they should be dealt with and more. This episode is sponsored by Zelis.
Summary
Billing Errors in Healthcare: Challenges and Solutions
Introduction
In this episode, Madison Goldfischer, Vice President of Product Innovation at Zelis, joined us to discuss billing errors in healthcare. We delved into the challenges people face in identifying these errors and the role that economic gaps play in addressing them. We also talked about the process of how these errors should be dealt with and the solutions that could prevent them from happening in the first place.
The Challenges of Billing Errors
Madison Gold Fisher highlighted the challenges people face in identifying and correcting billing errors. He suggested that consumers need more resources, such as cost estimations and plan resources, to make it easier to identify and address errors. Additionally, he noted that those with lower household incomes are less likely to find and correct errors, which is a concerning economic gap.
Solutions and Preemptive Measures
Madison discussed ways to reduce the number of medical billing errors and the process that should be put in place to identify and resolve them. He suggested confirming what is expected prior to a healthcare visit, requesting an advanced date of birth, and having a translator to understand the jargon associated with medical bills. He also suggested preemptive measures such as double confirming appointments to reduce the time spent on correcting errors.
Zelis and Medical Billing Errors
This episode is sponsored by Zelis, which specializes in medical cost containment solutions. Zelis is committed to helping individuals and healthcare providers identify and resolve billing errors, reducing unnecessary costs and improving overall healthcare quality.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 09/16/2022 and can be listened here.
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