Susan Turney, CEO at Marshfield Clinic Health System, joins the podcast to discuss her career, stepping down as Marshfield Clinic's first CEO, the length of physician-patient appointments, and more!
Summary
Susan Turney on Career, Stepping Down as CEO, and More!
Career and Leadership
Susan Turney, CEO at Marshfield Clinic Health System, joins the podcast to discuss her career, stepping down as Marshfield Clinic's first CEO, the length of physician-patient appointments, and more!
Dr. Susan Turner is the CEO of Marshfield Clinic Health System, a 107 year old nonprofit health system serving Wisconsin. She started her career in medicine after being told by her kindergarten teacher that she couldn't be a doctor. After 20 years as an internal medicine physician at Marshfield Clinic Health System, she began to move into healthcare leadership and eventually returned to Marshfield as CEO in 2014. She is passionate about rural healthcare and has worked to integrate the health system, now including 11 hospitals, 65 clinical locations, and its own health plan. Her work was featured in Atul Gawande's 2009 New Yorker article The Cost Conundrum and she still strives to reduce costs in healthcare while providing a holistic care experience for patients.
The Evolution of Marshfield Clinic
Marshfield Clinic has evolved to become a more integrated healthcare model, with physicians playing important roles in operations and strategy. In order to preserve the patient-physician relationship, Marshfield tries to be efficient while maintaining best practices and tools in technology. Dr. Turner, the first CEO of Marshfield, urges transparency in vision and staying true to the organization's mission, vision, and values. He is planning to step down later this year.
Retirement and Reflection
Dr. Susan Turney is the CEO of Marshville Clinic Health System and she recently decided to retire after 10 years in the role. She believes it's the right time for her and for the organization, as they need new voices and perspectives. She also spoke about how the pandemic magnified challenges in rural America and highlighted the need for better access to healthcare services. She is proud of what the organization has accomplished in providing care locally and making sure that costs are always front of mind.
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This episode aired on 05/25/2023 and can be listened here.
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