This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Sheila Thompson, COO of Twin Cities Pain Clinics & Surgery Centers. Here, she discusses how disorganization in staffing can negatively impact the patient experience and emphasizes the need for adaptability in a rapidly changing healthcare landscape. Sheila also addresses the financial challenges posed by inflation and its effects on healthcare operations.

Kyle Anderson, VP of Finance and ASC at Ortho Rhode Island, explores the connection between employee engagement and exceptional patient experiences. He emphasizes the importance of hiring team members who are passionate about their work and creating an environment where they can thrive. Anderson shares insights into how a motivated, dedicated staff serves as the foundation for delivering outstanding care and building patient trust.

This episode, recorded live at the Becker’s Healthcare 30th Annual Business and Operations of ASCs, features Sarah Sterling, Director of Area Operations for Greater San Francisco and Silicon Valley at Sutter Surgery Center Division. Sarah discusses strategies for addressing workforce challenges, aligning staff with organizational goals, improving patient satisfaction, and ensuring patient voices are central to care innovation.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Janet Carlson, Executive Director of Commonwealth Pain & Spine. Here, she discusses the importance of ensuring easy accessibility for patients and managing the challenges of a high patient volume. Janet also shares insights into adopting new technology and offers her perspective on the current state of the ASC space as a whole.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Ali Ghalayini, ASC Administrator for Munster Surgery Center. Here, he addresses staffing issues and challenges within the industry, highlighting the effectiveness of cross-training methods. Ali explains how cross-training ensures all staff members are equipped to step in as needed, helping to mitigate staffing shortages and maintain seamless operations.

Adam Hornback, Administrator at North Texas Team Care Surgery Center, highlights the importance of prioritizing patient experience, safety, and operational efficiency in surgical care. He discusses the value of price transparency in fostering trust with patients, ensuring they feel informed and supported throughout their care journey. Hornback underscores how clear communication and a patient-centered approach build confidence and strengthen the provider-patient relationship.

Dr. Aimee Miller, Administrator at Lido Surgical Institute, discusses the challenges of managing supply needs and maintaining high standards of care in the aftermath of natural disasters. She also emphasizes the importance of fostering a positive work environment, showcasing how strong leadership and team morale contribute to consistent, quality patient care even during difficult times.

Tina Driggers, Administrator at Day Surgery Center, opens up about the challenges of managing patient wait times and staffing shortages in today’s healthcare environment. She shares innovative approaches her team is implementing to address these issues effectively. Driggers also highlights the critical role of transparency among care providers in improving overall patient care and fostering trust across the healthcare continuum.

This episode features Bruce Feldman, Administrator, Bronx Ambulatory Surgery Center. Here, he discusses key insights into his background, ASC specific trends he is keeping an eye on going forward in 2024, his excitement surrounding the advancement of robotics & AI in ambulatory surgery, and more.

  This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Dr. Ali H. Mesiwala, Neurosurgeon for DISC Sports & Spine Center. Here, he discusses strategies for increasing patient volume while maintaining a high-quality patient experience. Ali also explores the benefits and challenges of integrating new technology within the ASC system and emphasizes the importance of financial transparency with patients.  

In this episode, Alan Condon speaks with Melissa Waibel, CEO of Guam Surgery Center, about her journey from perioperative nursing to leading a cutting-edge ASC in a remote U.S. territory. Melissa shares insights into overcoming supply chain challenges, fostering innovation, and recruiting rotating surgeons to enhance healthcare access on the island.

Eric Schnapp, CEO at Resolve Pain Solutions, discusses strategies for balancing growth and cost management in healthcare. He delves into enhancing the provider and patient experience, emphasizing the role of well-prepared staff in addressing patients' financial concerns with empathy and clarity. Schnapp offers insights into achieving operational efficiency while maintaining high-quality care, showcasing the importance of teamwork and proactive financial guidance in healthcare settings.

Cherie Whiting, Administrator at Lakeshore Surgery Center, shares her expertise on fostering long-term employee retention and enhancing workplace satisfaction. She highlights strategies for creating a positive employee environment, from improving facilities to cultivating a supportive culture. Whiting also connects the dots between employee well-being and patient care, illustrating how a happy, engaged team translates to better patient experiences and outcomes.

In this episode, Dr. Pedro Martinez-Clark, Medical Director at Amavita Heart & Vascular Health, discusses his practice's growth in Miami, the impact of Medicare Advantage trends, and the transition to value-based care. He also explores the role of innovative technologies in improving patient experiences and expanding outpatient cardiovascular procedures.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Gabriel Figueroa, Administrator and COO of Manhattan Reproductive Surgery Center. Here, he discusses the significance of organized scheduling and its positive impact on both patients and staff. Gabriel also addresses strategies for mitigating patient dissatisfaction and emphasizes the importance of transparency with patients in all aspects of care.

Armen Voskeridjian, Director of Anesthesia Services at Jefferson Surgery Center at The Navy Yard, explores the rise of non-narcotic procedures for patients, highlighting advancements and benefits within anesthesia services. He addresses financial concerns facing surgery centers and the strategies required to navigate these challenges. Additionally, Voskeridjian discusses the competitive nature of the surgical space, emphasizing innovation and efficiency to maintain leadership in the industry.

This Becker's Podcast episode dives into updates to the Current Procedural Terminology (CPT) code set for 2025. Coding experts, Elaine Dunn and Jessica Edmiston from nimble solutions, a leading surgical revenue cycle management company, preview the key changes and their impact on Ambulatory Surgical Centers. From digital medicine to artificial intelligence, learn how these updates affect coding practices and reimbursements for ASCs. Don't miss Elaine and Jessica's valuable insights as well as a limited time offer to attend the 2025 CPT Coding Changes webinar on December 17!This episode is sponsored by nimble solutions.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Dr. Tripp Gordon, Co-Medical Director at Northway Surgery and Pain Center. Here, he shares insights on navigating the challenges of working with insurance companies and emphasizes the importance of a patient-centric approach. Dr. Gordon discusses his commitment to educating patients at every step, ensuring they are informed and supported throughout their care journey.

In this episode of the Becker's ASC Podcast, Alan Condon is joined by Caleb Miller, MBA, Senior Vice President of Carle Specialty and Ambulatory Care. Caleb discusses the trends reshaping the ASC landscape, the integration of cutting-edge technologies like the DaVinci robotic system and AI, and Carle Health's forward-looking approach to delivering patient-centered care.

Dr. Greg Colbath, an Orthopaedic Surgeon with Spartanburg Regional Healthcare System, fellowship trained in sports medicine and shoulder reconstruction. discusses the challenges patients face with opioid management after surgery in an ASC setting. He explores the importance of proper at-home drug disposal for patient safety and satisfaction, particularly with Deterra's disposal pouch system. Dr. Colbath also shares his experience with implementing safe disposal practices and the role it plays in reducing opioid misuse. This episode is sponsored by Deterra.