This episode features Stephanie Mercado, Executive Director & CEO at National Association for Healthcare Quality (NAHQ). Here, she discusses her background & current work with NAHQ, what the organization does, advice for emerging leaders, what systems that are getting quality right have in common, and more.
Summary
This episode features Stephanie Mercado, Executive Director & CEO at National Association for Healthcare Quality (NAHQ)
Stephanie Mercado is the Chief Executive Officer of the National Association of Healthcare Quality. She has been working in membership organizations for over 20 years and at NACU for 9 years. Her advice to emerging leaders is to understand the difference between management and leadership, and to focus on transformational leadership. She is most excited about healthcare finally being ready to have a conversation about the fundamental reset that is required to address some very challenging issues. Organizations that are doing quality particularly well have set their goals clearly, have made sure they have the structure and process to do the work well, and have been intentional about their staffing strategies and structures.
Background and Current Work
This episode features Stephanie Mercado, Executive Director & CEO at National Association for Healthcare Quality (NAHQ). Here, she discusses her background & current work with NAHQ, what the organization does, advice for emerging leaders, what systems that are getting quality right have in common, and more.
Advice for Emerging Leaders
Stephanie Mercado's advice to emerging leaders is to understand the difference between management and leadership, and to focus on transformational leadership.
Quality in Healthcare Systems
Organizations that are doing quality particularly well have set their goals clearly, have made sure they have the structure and process to do the work well, and have been intentional about their staffing strategies and structures.
National Association of Healthcare Quality (NAHQ)
The National Association of Healthcare Quality is doing work studies to understand who is doing what work at what level and what type of work. They are also being intentional about their staffing structures, skilling and reskilling their workforce, and figuring out how to bring this through to the board in C-suite. One of the biggest trends in healthcare currently is workforce as there are many challenges with burnout and natural attrition. Executives will have to figure out how to do more with less and supplement with technology. People interested in learning more can visit the website nahq.org for thought leadership, workforce reports, white papers, and more.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 06/14/2023 and can be listened here.
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