This episode features Christopher Lee, Portfolio Director at Elevance Health. Here, he discusses his background & what led him to healthcare leadership, different ways to improve patient experience, and more.
Summary
Meet Christopher Lee: Portfolio Director at Elevance Health
Christopher Lee, Portfolio Director at Elevance Health, is a healthcare leader who is passionate about improving the patient experience. In this episode, he shares his background and insights into the healthcare industry.
Background and Entry Into Healthcare
Lee's journey into healthcare began when he studied social psychology in college. He went on to work at a small business brokerage that specialized in selling medical and dental practices. From there, he transitioned into healthcare leadership.
The Importance of Going Back to Basics
During the episode, Lee notes that many healthcare organizations are returning to core elements to improve operations. This includes focusing on unit economics, technology infrastructure, and reimbursement models. He believes that simplifying processes and going back to basics are key to successful healthcare operations.
Improving Patient Experience
According to Lee, improving the patient experience requires looking at every aspect of the healthcare process and aligning them with a patient-first mindset. He emphasizes the importance of human connection in building trust and making meaningful changes. He also emphasizes the role of technology in improving patient experience and reliability.
Reliability and Customer Satisfaction
Lee stresses that improving processes to make the healthcare experience more reliable is key to improving customer satisfaction. He notes that this requires a deep understanding of technology and the people behind it.
If you are interested in healthcare leadership and improving patient experience, this episode is a must-watch. Christopher Lee's insights and experience offer valuable insights into the industry.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 01/16/2023 and can be listened here.
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