Staffing and scheduling issues contributed to the highest number of negative experiences reported by pharmacy professionals, according to the latest Pharmacy Workplace and Well-being Reporting released by the American Pharmacists Association.
The PWWR is an online service that collects confidential, anonymous insights from pharmacy professionals.
There were 108 responses recorded in the report for the second quarter of 2024, with 99 of those reporting negative experiences. Responses were submitted online between April 1 and June 29.
Here is the full list of reported causes for negative pharmacy employee experiences:
- Staffing/scheduling: 59
- Volume/workload expectation mismatched to available staffing and shift hours: 57
- Working conditions: 51
- Pharmacy metrics: 49
- Professional judgment restricted when caring for a patient: 23
- Training or education: 22
- Insurance or billing issues: 16
- Medication error — near miss with no patient harm: 14
- Technology/automation: 12
- Personal safety concerns: 11