Here is a list of 58 non-specialty, acute-care hospitals with the highest percentage of patients who rated their hospitals a nine or 10 on a zero-to-10 scale in the Hospital Consumer Assessment of Healthcare Providers and Systems survey.
Note: The list is based on HCAHPS survey results reported in CMS' Hospital Compare database and covers the period April 2011 through March 2012. HCAHPS allows patients to rate line items relating to their patient care experience. This particular metric covers "the percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)." Some hospitals were excluded from this list for a variety of reasons, including but not limited to having fewer than 100 patients complete the HCAHPS survey. Surgical and specialty hospitals are not included on the list.
1. Patients' Hospital of Redding (Calif.) — 95 percent
1. Bigfork (Minn.) Valley Hospital — 95 percent
3. Southwestern Regional Medical Center (Tulsa, Okla.) — 92 percent
4. Sacred Heart Hospital on the Gulf (Port Saint Joe, Fla.) — 91 percent
4. Mariners Hospital (Tavernier, Fla.) — 91 percent
4. Doctors Hospital at Deer Creek (Leesville, La.) — 91 percent
7. Stewart Memorial Community Hospital (Lake City, Iowa) — 90 percent
7. Ouachita Community Hospital (West Monroe, La.) — 90 percent
7. The Physicians Centre (Bryan, Texas) — 90 percent
10. Hughston Hospital (Columbus, Ga.) — 89 percent
10. Treasure Valley Hospital (Boise, Idaho) — 89 percent
10. Fairway Medical Center (Covington, La.) — 89 percent
10. Bellville (Texas) General Hospital — 89 percent
10. Texas Health Harris Methodist Hospital (Southlake) — 89 percent
10. W. J. Mangold Memorial Hospital (Lockney, Texas) — 89 percent
10. Columbia Center (Mequon, Wis.) — 89 percent
10. USMD Hospital at Fort Worth (Texas) — 89 percent
18. Indiana University Health North Hospital (Carmel) — 88 percent
18. Evendale Medical Center (Cincinnati) — 88 percent
18. Patewood Memorial Hospital (Greenville, S.C.) — 88 percent
18. St. Luke's Lakeside Hospital (The Woodlands, Texas) — 88 percent
22. Sutter Davis (Calif.) Hospital — 87 percent
22. Midwestern Regional Medical Center (Zion, Ill.) — 87 percent
22. Floyd Valley Hospital (Le Mars, Iowa) — 87 percent
22. Mercy Hospital (Moundridge, Kan.) — 87 percent
22. Ortonville (Minn.) Area Health Services — 87 percent
22. Franklin Woods Community Hospital (Johnson City, Tenn.) — 87 percent
22. University of Texas Health Science Center at Tyler — 87 percent
22. Whitman Hospital and Medical Center (Colfax, Wash.) — 87 percent
30. Via Christi Hospital on St. Teresa (Wichita, Kan.) — 86 percent
30. Westlake Regional Hospital (Columbia, Ky.) — 86 percent
30. Physicians Medical Center (Houma, La.) — 86 percent
30. Dublin (Ohio) Methodist Hospital — 86 percent
30. University Hospitals Conneaut (Ohio) — 86 percent
30. Magruder Memorial Hospital (Port Clinton, Ohio) — 86 percent
30. Choctaw Nation Health Care Center (Talihina, Okla.) — 86 percent
30. Mount Pleasant (S.C.) Hospital — 86 percent
30. Bear River Valley Hospital (Tremonton, Utah) — 86 percent
30. Orem (Utah) Community Hospital — 86 percent
30. Upland Hills Health (Dodgeville, Wis.) — 86 percent
30. Mountain View Regional Hospital (Casper, Wyo.) — 86 percent
42. St. Anthony Summit Medical Center (Frisco, Colo.) — 85 percent
42. Medical Center of the Rockies (Loveland, Colo.) — 85 percent
42. Gibson Community Hospital (Gibson City, Ill.) — 85 percent
42. Richland Parish Hospital-Delhi (La.) — 85 percent
42. York (Maine) Hospital — 85 percent
42. New England Baptist Hospital (Boston) — 85 percent
42. United Hospital District (Blue Earth, Minn.) — 85 percent
42. Ohio Valley Medical Center (Springfield) — 85 percent
42. Henry County Hospital (Napoleon, Ohio) — 85 percent
42. Chickasaw Nation Medical Center (Ada, Okla.) — 85 percent
42. Hill Country Memorial Hospital (Fredericksburg, Texas) — 85 percent
42. East Texas Medical Center Gilmer (Texas) — 85 percent
42. Park City (Utah) Medical Center — 85 percent
42. St. Mary's Hospital (Madison, Wis.) — 85 percent
42. Our Lady of Victory Hospital (Stanley, Wis.) — 85 percent
42. Memorial Hospital Lafayette City (Darlington, Wis.) — 85 percent
42. Black River Memorial Hospital (Black River Falls, Wis.) — 85 percent
Taking Service Excellence From Smile Lessons to Core Strategy
Improving HCAHPS Scores Alone is Not the Answer: Hospitals Need a Patient-Centric Foundation
Note: The list is based on HCAHPS survey results reported in CMS' Hospital Compare database and covers the period April 2011 through March 2012. HCAHPS allows patients to rate line items relating to their patient care experience. This particular metric covers "the percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)." Some hospitals were excluded from this list for a variety of reasons, including but not limited to having fewer than 100 patients complete the HCAHPS survey. Surgical and specialty hospitals are not included on the list.
1. Patients' Hospital of Redding (Calif.) — 95 percent
1. Bigfork (Minn.) Valley Hospital — 95 percent
3. Southwestern Regional Medical Center (Tulsa, Okla.) — 92 percent
4. Sacred Heart Hospital on the Gulf (Port Saint Joe, Fla.) — 91 percent
4. Mariners Hospital (Tavernier, Fla.) — 91 percent
4. Doctors Hospital at Deer Creek (Leesville, La.) — 91 percent
7. Stewart Memorial Community Hospital (Lake City, Iowa) — 90 percent
7. Ouachita Community Hospital (West Monroe, La.) — 90 percent
7. The Physicians Centre (Bryan, Texas) — 90 percent
10. Hughston Hospital (Columbus, Ga.) — 89 percent
10. Treasure Valley Hospital (Boise, Idaho) — 89 percent
10. Fairway Medical Center (Covington, La.) — 89 percent
10. Bellville (Texas) General Hospital — 89 percent
10. Texas Health Harris Methodist Hospital (Southlake) — 89 percent
10. W. J. Mangold Memorial Hospital (Lockney, Texas) — 89 percent
10. Columbia Center (Mequon, Wis.) — 89 percent
10. USMD Hospital at Fort Worth (Texas) — 89 percent
18. Indiana University Health North Hospital (Carmel) — 88 percent
18. Evendale Medical Center (Cincinnati) — 88 percent
18. Patewood Memorial Hospital (Greenville, S.C.) — 88 percent
18. St. Luke's Lakeside Hospital (The Woodlands, Texas) — 88 percent
22. Sutter Davis (Calif.) Hospital — 87 percent
22. Midwestern Regional Medical Center (Zion, Ill.) — 87 percent
22. Floyd Valley Hospital (Le Mars, Iowa) — 87 percent
22. Mercy Hospital (Moundridge, Kan.) — 87 percent
22. Ortonville (Minn.) Area Health Services — 87 percent
22. Franklin Woods Community Hospital (Johnson City, Tenn.) — 87 percent
22. University of Texas Health Science Center at Tyler — 87 percent
22. Whitman Hospital and Medical Center (Colfax, Wash.) — 87 percent
30. Via Christi Hospital on St. Teresa (Wichita, Kan.) — 86 percent
30. Westlake Regional Hospital (Columbia, Ky.) — 86 percent
30. Physicians Medical Center (Houma, La.) — 86 percent
30. Dublin (Ohio) Methodist Hospital — 86 percent
30. University Hospitals Conneaut (Ohio) — 86 percent
30. Magruder Memorial Hospital (Port Clinton, Ohio) — 86 percent
30. Choctaw Nation Health Care Center (Talihina, Okla.) — 86 percent
30. Mount Pleasant (S.C.) Hospital — 86 percent
30. Bear River Valley Hospital (Tremonton, Utah) — 86 percent
30. Orem (Utah) Community Hospital — 86 percent
30. Upland Hills Health (Dodgeville, Wis.) — 86 percent
30. Mountain View Regional Hospital (Casper, Wyo.) — 86 percent
42. St. Anthony Summit Medical Center (Frisco, Colo.) — 85 percent
42. Medical Center of the Rockies (Loveland, Colo.) — 85 percent
42. Gibson Community Hospital (Gibson City, Ill.) — 85 percent
42. Richland Parish Hospital-Delhi (La.) — 85 percent
42. York (Maine) Hospital — 85 percent
42. New England Baptist Hospital (Boston) — 85 percent
42. United Hospital District (Blue Earth, Minn.) — 85 percent
42. Ohio Valley Medical Center (Springfield) — 85 percent
42. Henry County Hospital (Napoleon, Ohio) — 85 percent
42. Chickasaw Nation Medical Center (Ada, Okla.) — 85 percent
42. Hill Country Memorial Hospital (Fredericksburg, Texas) — 85 percent
42. East Texas Medical Center Gilmer (Texas) — 85 percent
42. Park City (Utah) Medical Center — 85 percent
42. St. Mary's Hospital (Madison, Wis.) — 85 percent
42. Our Lady of Victory Hospital (Stanley, Wis.) — 85 percent
42. Memorial Hospital Lafayette City (Darlington, Wis.) — 85 percent
42. Black River Memorial Hospital (Black River Falls, Wis.) — 85 percent
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Improving HCAHPS Scores Alone is Not the Answer: Hospitals Need a Patient-Centric Foundation