The following rankings represent U.S. metropolitan areas with the highest levels of patient satisfaction in hospital emergency departments. Major metro areas are defined as those with populations exceeding one million, while smaller metro areas are those with populations less than one million.
All data are from Press Ganey's "2011 Pulse Report: Perspectives on American Health Care." Corresponding figures are the regions' patient satisfaction scores. Although there are 20 regions presented, some were tied with the same score, meaning they hold the same rank.
Major Metro Areas
1. Miami-Ft. Lauderdale — 87.0
2. Hartford, Conn. — 86.8
3. Indianapolis — 86.5
4. Columbus, Ohio — 86.4
5. Milwaukee — 86.2
6. Boston — 85.6
New Orleans — 85.6
Philadelphia — 85.6
9. Detroit — 85.3
10. Chicago — 85.2
Smaller Metro Areas
1. Wichita, Kan. — 88.2
2. Madison, Wis. — 87.4
3. Grand Rapids, Mich. — 86.8
4. Greenville, S.C. — 86.4
5. Honolulu — 86.2
6. Allentown-Bethlehem, Pa. — 85.8
Dayton, Ohio — 85.8
8. Toledo, Ohio — 85.7
Stamford-Norwalk, Conn. — 85.7
10. Baton Rouge, La. — 85.6
Survey Shows Physicians Often Fail to Ask Patients About Expectations
U.S. News Says Best Hospitals Not Best in Patient Satisfaction
All data are from Press Ganey's "2011 Pulse Report: Perspectives on American Health Care." Corresponding figures are the regions' patient satisfaction scores. Although there are 20 regions presented, some were tied with the same score, meaning they hold the same rank.
Major Metro Areas
1. Miami-Ft. Lauderdale — 87.0
2. Hartford, Conn. — 86.8
3. Indianapolis — 86.5
4. Columbus, Ohio — 86.4
5. Milwaukee — 86.2
6. Boston — 85.6
New Orleans — 85.6
Philadelphia — 85.6
9. Detroit — 85.3
10. Chicago — 85.2
Smaller Metro Areas
1. Wichita, Kan. — 88.2
2. Madison, Wis. — 87.4
3. Grand Rapids, Mich. — 86.8
4. Greenville, S.C. — 86.4
5. Honolulu — 86.2
6. Allentown-Bethlehem, Pa. — 85.8
Dayton, Ohio — 85.8
8. Toledo, Ohio — 85.7
Stamford-Norwalk, Conn. — 85.7
10. Baton Rouge, La. — 85.6
More Articles on Hospital Patient Satisfaction:
Some EDs Provide Speedier Care to "VIP Patients"Survey Shows Physicians Often Fail to Ask Patients About Expectations
U.S. News Says Best Hospitals Not Best in Patient Satisfaction